Inside Sales Executive in IT & Cyber Security

Inside Sales Executive - Cybersecurity Solutions | Dubai, UAEAbout LumoraLumora is a leading Managed Security Service Provider (MSSP) delivering cutting-edge cybersecurity solutions to SMBs and mid-market enterprises across the UAE. We provide clarity in the complex world of cybersecurity by identifying security postures and addressing gaps before they can be exploited. Our mission is to predict, prevent, and neutralize threats so businesses can focus on growth with confidence. With solutions purpose-built for growing businesses, we offer cost-effective security that integrates seamlessly with any tech stack, backed by real-world expertise and 24/7 threat monitoring.Key ResponsibilitiesHandle MSSP service renewals, follow-ups, and quotation generation.Maintain 100% accurate CRM entries with updated client data, renewal dates, and actions.Coordinate with sales and operations teams for quote creation, order processing, and documentation.Identify upsell and cross-sell opportunities from existing accounts.Prepare sales proposals, quotations, and pricing sheets as per client requirements.Work closely with presales and technical teams for client solution clarifications.Support digital outreach and lead nurturing campaigns with the marketing team.Ensure timely renewal reminders and achieve retention targets.Submit weekly and monthly performance reports on renewals and outcomes.Key Performance Indicators (KPIs)Renewal Conversion Rate – Minimum 90% on-time renewalsCRM Accuracy – 100% data accuracy and trackingUpsell/Cross-sell Revenue – 20% growth from existing clientsFollow-up Efficiency – 100% follow-ups within 24 hoursQuote Turnaround Time – 1–2 working daysCustomer Satisfaction – Maintain 8/10 or higherSales Pipeline Growth – 15% quarterly increase in qualified opportunitiesReporting & ReviewsDaily report to the reporting officerWeekly review meetings (MoM submission)Monthly report submission before 2nd of every monthMonthly review & action plan (MoM) before 3rdRequired SkillsExcellent English communication (spoken & written)Strong organizational and follow-up skillsProficiency in Microsoft Office, CRM tools, and emailEffective teamwork and coordination across departmentsHigh attention to detail and multitasking abilityCustomer-focused, proactive, and goal-oriented attitudeIf you’re looking to grow your career in cybersecurity sales and work in a collaborative, high-performance environment, we’d love to hear from you!Lumora is an equal opportunity employer committed to building a diverse workforce and creating an inclusive work environment.Location: Dubai, United Arab EmiratesEmployment Type: Full-timePreferred : Both male & female candidatesIndustry: Cybersecurity | Information Technology | Managed Security Services