IT Assistant Specialist – 24/7 Operations (New Grad)

At Eclit, we offer managed IT services that meet the end-to-end IT needs of businesses of all sizes with our self-developed technology platforms through Turkey's largest and most reliable cloud infrastructure.With more than 20 years of experience, we are an industry-leading technology company. We simplify the complex structure of IT with our vision of setting the standards of the managed services industry in Turkey, our expert human resources and technological infrastructure.Join us to be a part of this dynamic team and share our goal of taking technology to the next level with creative solutions!Role OverviewAre you eager to kick-start your career in IT operations? 🚀As an IT Assistant Specialist in our 24/7 Operations team, you’ll be at the heart of our IT infrastructure—monitoring incidents, responding to alerts, and ensuring continuous and uninterrupted system operations. You’ll also gain hands-on experience by handling customer calls, detecting technical issues, and coordinating with expert teams. This role is a great opportunity to grow your IT knowledge while working in a dynamic and supportive environment.What You Will DoMonitor alarms, statuses, and incidents in a 24/7 shift system and carry out necessary notificationsDetect malfunctions, perform first-level interventions, and manage notification activities in line with established procedures within the scope of service authorityMonitor and report the performance of customer platformsIdentify system errors and recurring problems and escalate them to relevant teamsContribute to requirements, problem-solving, and improvement processesPerform initial checks and interventions for incident tracking and resolution, and coordinate with related teamsIncrease resources on virtual servers when necessaryRespond to customer calls during technical issues and escalate complaints to the appropriate unitsBe present at the switchboard during shifts to handle incoming customer callsWho You AreAssociate’s or Bachelor’s degree in Information Technologies, Computer Programming, Computer Engineering, or a related fieldCurious about IT operations and excited to start your career in this areaFamiliar with Windows Server and/or Linux systems, or motivated to learnInterested in virtualization technologies such as VMware or Hyper-VEager to understand system resources (CPU, RAM, Disk, Network) and learn how to monitor themDetail-oriented and comfortable following procedures when responding to alarmsA strong communicator who enjoys helping customersA team player who is responsible, solution-oriented, and open to learningFlexible and able to adapt to a 24/7 shift schedulePassionate about technology and motivated to grow your skills in IT infrastructureWhat We OfferAgile and Dynamic Work Environment: A flexible, innovative work culture that nurtures your creativity and energyContinuous Development Opportunities: We support your career with free online courses and in-house development programsExtra Leave Benefits for Ecliters: At Eclit, we value important moments in your life by offering special leave beyond legal entitlementsComprehensive Health InsuranceGifts for Special Occasions: Including marriage and childbirthFlexible Benefits: Personalize your work-life balance with benefits tailored to your needsMonthly Meal Allowance: You can choose to receive your meal allowance as a meal ticket or as an additional payment to your salaryGames and Rewards, Parties and Events: Strengthen team spirit with fun activities, prize competitions, and social events, where we work hard and play hard