IT Business Systems Analyst

Company DescriptionTheBrandHouse Ltd is a leading distributor and retailer of home appliances and consumer electronics in Mauritius, ranked 40th in the TOP 100 companies in Mauritius and 1st in the Commerce sector in 2019. With a history dating back to 1930 through JM Goupille & Co and Galaxy retail operations founded in 1991, TheBrandHouse has become a trusted name in importing, distributing, and retailing top international brands such as Samsung, Panasonic, JBL, ASUS, and others. Operating 28 Galaxy multi-brand retail stores across urban and rural areas, TheBrandHouse also runs an accredited service center and a Samsung brand store. The company is a subsidiary of Scott Investments, a long-standing player in Mauritius with over 100 years of contribution to the country’s development.Role DescriptionThis is a full-time on-site role for an IT Business Systems Analyst, located in Pamplemousses, Mauritius. We are looking for an IT Business Systems Analyst to support and enhance our Business Central environment, strengthen our infrastructure, and ensure seamless connectivity across the organization. The ideal candidate will work closely with the IT Manager to drive system improvements, support business applications, and maintain secure, stable, and efficient IT operations.Job Responsibilities ERP & Business Intelligence SolutionsProvide technical and functional support for Microsoft Dynamics 365 Business Central, addressing user issues and ensuring system stability.Understand, configure, and manage Business Central setups, including system parameters, user permissions, workflows, integrations, and module configurationsCollaborate with internal teams and external vendors for upgrades, integrations, automations, and new module implementations.Manage, maintain, and monitor Business Central Windows Servers, ensuring high availability, performance, and security.Install, configure, and troubleshoot business applications used across the organization.Support Ecommerce platform integrations with Business Central.Use SQL for data extraction, transformation, troubleshooting, and reporting.Infrastructure & ConnectivityManage and maintain Active Directory, including user account management, security groups, permissions, and policy enforcement.Manage and maintain SD-WAN connectivity, ensuring stable and optimized network performance across all locations.Liaise with service providers for incident resolution, service optimisation, and continuity of IT operations.Configuration, and administration of Office 365 applications and servicesInformation SecurityReview and assess Information Security policies and procedures.Develop and implement strategies to strengthen data security and compliance.Conduct periodic reviews and ensure adherence to Information Security standards and best practices.Collaboration and CommunicationWork closely with the IT Manager and business stakeholders to align IT initiatives with organizational goals.Communicate effectively with end-users, ensuring smooth adoption of new systems and processes.Foster a collaborative and positive work environment across departments.Qualifications & SkillsBachelor’s degree in Information Technology, Computer Science, or a related field.Proven experience in process improvement and system implementation.Hands-on experience with Microsoft Dynamics 365 Business Central.Experience managing and maintaining Windows Servers, especially for Business Central.Familiarity with Ecommerce platforms and ERP integrations.Knowledge of Active Directory and SD-WAN technologies.Understanding of Information Security standards.Strong analytical, communication, and interpersonal skills.