IT Help Desk Analyst

Now Hiring: System Engineer – IT Service Desk | IT By Design (MSP)BGC, Metro Manila | 100% Onsite | Night Shift (US Hours)Can start immediately or by January 2026Ready to take the next step in your IT career? We’re looking for experienced IT Service Desk / Help Desk professionals who want to level up their technical skills in a global MSP environment. If you have strong troubleshooting experience, excellent communication skills, and enjoy supporting international clients—this role is an ideal fit.What you'll do:Provide Tier 1/2 support to global clientsTroubleshoot Windows OS, Microsoft 365, VPN, printers, and basic networkingManage accounts and access through Active Directory & Azure ADLog, track, and resolve tickets within SLACollaborate with global engineering teams to deliver consistent, high-quality supportWhat We’re Looking For:2+ years in IT Service Desk, Help Desk, or Technical SupportStrong English communication skills; comfortable with US-based usersBackground in BPO or international voice support is an advantageHands-on knowledge of AD, O365, VPNs, and core troubleshootingWilling to work onsite in BGC, night shiftCan start ASAP or by JanuaryWhat You’ll Get:Competitive salary + 13th Month Pay + Performance BonusHMO Day 1 coverage for you + 1 free dependentNight differential, holiday pay, and full government benefitsFree IT training and certificationsCareer growth in one of the largest US-based MSPs expanding in the Philippines