IT Officer

Job TitleIT OfficerLocationGulberg, Lahore, PakistanAbout The VerticalThe Vertical is a 360° real-estate development company focused exclusively on commercial outlets, premium commercial outlets and corporate offices. With the vision of “Urban Excellence Delivered,” we are committed to delivering high-quality commercial spaces in Lahore, always emphasizing trust, transparency, customer-centric design, innovation and excellence. Role SummaryWe are seeking a skilled IT Officer to manage, maintain, and enhance our organization’s IT infrastructure. The ideal candidate will be responsible for providing comprehensive technical support, ensuring smooth network operations, and maintaining surveillance systems across all office locations.Key ResponsibilitiesTechnical Support & System MaintenanceProvide technical support for hardware, software, network, and system-related issues.Install, configure, and maintain computers, servers, printers, and other IT equipment.Troubleshoot and resolve system errors, performance issues, and outages.Provide support for email, video conferencing, and collaboration tools.Network ManagementMonitor and manage LAN/WAN, Wi-Fi, and internet connectivity across the office.Perform daily network monitoring to ensure smooth operations.Coordinate with ISPs and external vendors for internet, telephony, and other IT services.Data Security & BackupEnsure proper data backup, recovery procedures, and security measures.Assist in planning and implementing IT policies, upgrades, and projects.CCTV & Surveillance ManagementMonitor CCTV cameras to ensure continuous surveillance of office premises.Review, archive, and provide footage as required for security purposes.Ensure all CCTV systems, DVR/NVRs, and cameras remain fully operational.Troubleshoot and resolve CCTV hardware/software issues.Conduct regular maintenance, testing, and documentation of surveillance systems.Coordinate with security and admin teams to report any suspicious activity.Documentation & ReportingMaintain detailed IT asset records, documentation, and reports.Create and update a complete inventory of devices including camera IPs, passwords, emails, MP, NVR types, and ports.Document IT processes and prepare regular operational reports.Visit market for laptop repairs, IT-related maintenance, and customer service needs when required.Skills & QualificationsMinimum 2+ years of experience.Strong understanding of hardware/software troubleshooting.Hands-on experience with network devices, LAN/WAN, Wi-Fi, routers, and switches.Experience in CCTV systems (DVR/NVR), camera configuration, and surveillance monitoring.Knowledge of data backup and security protocols.Strong documentation, reporting, and communication skills.Ability to coordinate with multiple internal stakeholders and external vendors.