IT & Security Specialist

At Hoxhunt, we don’t just build software. We build behavior change on a global scale. With a world-class product and over 50% year-on-year growth, we’re helping companies around the world create a culture of cybersecurity, one employee at a time. And now, we’re ready for the next chapter: strengthening our IT and Security operations to support our fast growth.That’s where you come in.Your MissionAs our IT & Security Specialist, you’ll keep every Hoxhunter productive, connected, and secure. We’re a Mac-first environment, and keeping our macOS fleet secure and reliable is a core part of this role. You’ll provide hands-on IT support, manage devices and access, and help monitor and respond to security events across our Helsinki and US offices. You’ll run daily operations with high quality and pace, using documented workflows and good judgement while continuously improving how we work.This role focuses on execution and operational reliability. You’ll work closely with the IT & Security Manager and Senior IT & Security Specialist, escalating complex cases and growing into deeper ownership over time.What You’ll DoIT OperationsProvide daily support for macOS, Windows, iOS, Android, and related tooling.Set up hardware, software, and accounts for new hires.Execute onboarding, offboarding, and role changes reliably using documented workflows and good judgement.Administer Microsoft 365 and Entra ID tasks (and selected Azure/Google Workspace tasks) based on team procedures.Handle procurement: quotes, purchase orders, deliveries, and asset intake.Maintain accurate asset inventory and internal IT documentation.Security OperationsMonitor and review security alerts and logs from Microsoft security tooling and related platforms.Triage, contain, and remediate endpoint and identity threats using EDR/XDR, Conditional Access/IdP controls, and RMM (with escalation when needed).Perform endpoint hygiene tasks: patching follow-ups, compliance checks, and basic hardening enforcement via MDM.Deliver security onboarding and practical guidance for employees.Support SOC 2 Type II activities with the IT & Security Manager (evidence collection, control checks, documentation updates).Manage secure offboarding of systems and devices (access removal, device return, wipe coordination)Keep our macOS fleet secure through device compliance, configuration enforcement, and continuous hygiene.Troubleshoot and remediate macOS security and stability issues, escalating advanced cases when needed.Support endpoint security fundamentals such as disk encryption, least privilege, and device trust.CollaborationWork closely with the IT & Security Manager and teammates on daily priorities and improvements.Escalate correctly, communicate clearly, and keep stakeholders updated.Share learnings and help keep runbooks and documentation current.Tech You’ll Work WithYou Will Work In a Cloud-first Environment IncludingmacOS, Windows, iOS, Android endpoints.Microsoft 365, Entra ID, Intune (MDM).EDR/XDR and SIEM for detection and investigation.ZTNA and RMM for secure access and operations.Hoxhunt’s own platform for security awareness operations and reported-threat workflows (triage, follow-ups, and coordination).Slack, Teams, Zoom.Google Workspace (selected domains).We actively use AI tools such as ChatGPT, Claude, Microsoft Copilot, and Cursor to move faster in scripting, troubleshooting, documentation, and operational analysis.Location and SalaryHelsinki HQ is the primary location. Hybrid work is supported, with regular office presence expected.The expected salary range is €4,200–€4,500/month. We’re open to adjust for candidates with strong matching experience.What You Bring5+ years in IT Support, IT Operations, IT Security, Service Desk, or a similar hands-on role (SaaS scale-up experience is a big plus).Strong macOS and Windows troubleshooting skills; comfortable with Entra ID and Intune-driven device management tasks.A security mindset and willingness to learn by doing (alerts, triage, runbooks, tooling).Ability to follow processes accurately, document clearly, and improve small things continuously.Good prioritization skills in a fast-moving environment; calm when things change.Bonus: scripting basics (PowerShell, Bash, KQL) and familiarity with EDR/ZTNA/RMM.Fluent written and spoken English and Finnish.Who You AreYou’re hands-on and adaptable. When unexpected incidents hit or priorities shift, you stay calm, assess quickly, and take action.You enjoy troubleshooting under uncertainty and can move from symptom to root cause across endpoints, identity, and SaaS tooling.You’re comfortable triaging security alerts (EDR/XDR and identity signals), separating noise from real risk, and driving the next steps to containment and recovery.You communicate clearly during incidents. You keep stakeholders informed, document what happened, and ensure follow-ups get done.You take ownership, but you also know when to escalate early and bring others in to reduce risk and downtime.You’re practical and service-minded. You care about user experience, but you don’t compromise on security basics ever.You like improving the way work gets done: tightening processes, adding automation, and turning recurring issues into one-time fixes through small automations, cleaner documentation, and practical process tweaks.What Success Looks Like60 DaysComplete onboarding and security training.Learn our tools, workflows, and support standards.Handle day-to-day IT tickets with support from the team.90 DaysHandle common tickets and setups independently from intake to resolution (onboarding/offboarding, device issues, access requests).Triage routine security alerts and complete remediation steps using runbooks.Keep documentation and asset records consistently up to date. 120 DaysOperate independently on daily IT ops and routine security work.Deliver one small improvement (automation, documentation, or process cleanup) that reduces recurring toil.Run security onboarding for new hires confidently and consistently.Why Join Us?Growing industry: Cybersecurity is one of the fastest-growing industries. Be at the forefront of protecting people and organizations from evolving threats.Collaborative culture: Work in a supportive, positive team where your contributions and ideas matter.Impactful work: Your efforts will directly protect our people, systems, and customers.Continuous growth: Enjoy opportunities for professional development and skill building in a fast-paced scale-up environment.Our Recruitment ProcessInitial call with Talent Acquisition (30 min remote) Meeting with IT/Security Manager (60 min remote) Technical Task & Panel Discussion (90 min at our office) Reference checks and offerHoxhunt in a NutshellHoxhunt was founded in 2016 by four visionaries. Today, we are a team of 200+ amazing Hoxhunters advancing one of the hottest scale-up companies in the human risk management category, with locations in Finland, Germany, the United States, and the United Kingdom. Hoxhunt is one of the fastest-growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. ... ... Be among the first to know about our open positions. Connect with us through our career site and join our Talent Community.Hoxhunt helps security leaders and employees join forces to prevent data breaches.Hoxhunt is a Human Risk Management platform that goes beyond security awareness to drive behavior change and measurably lower risk. Data breaches start with people, so Hoxhunt does too. It combines AI and behavioral science to create individualized micro-training experiences people love. Employees learn to detect and report advanced phishing attacks. Operations teams respond fast with limited resources. Security leaders gain outcome-driven metrics to document reduced cybersecurity risk.Hoxhunt works with leading global companies such as Airbus, IGT, DocuSign, Nokia, AES, Avanade, and Kärcher and partners with leading global cybersecurity companies such as Microsoft and Deloitte.