IT Support Associate

Join a dynamic and fast-paced technical support team as an IT Support Associate. This onsite role in Vancouver offers the opportunity to be the first point of contact for internal technical support requests across a global organization. If you're passionate about customer service, thrive in high-volume environments, and enjoy solving complex technical issues, we’d love to hear from you.Responsibilities:• Provide basic technical support to internal employees across multiple global locations.• Respond to inquiries via web chat, phone, email, and ticketing systems in a timely and professional manner.• Diagnose and troubleshoot end-user computing issues across Windows, Mac, and Linux platforms.• Document customer interactions with detailed and accurate call logs.• Communicate repair needs and ensure customer satisfaction with completed work.• Follow standard operating procedures and utilize knowledge management tools effectively.• Stay current with relevant policies and procedures to provide accurate technical solutions.• Assist with triage and escalation of system or network outages to minimize downtime.• Support remote assistance for teleconferencing systems and AV presentation equipment.• Adhere to shift schedules and demonstrate punctuality and reliability.• Flexibility to work weekends, holidays, and varied shifts as needed.Basic Qualifications:• 2+ years of experience supporting Windows, Mac, and/or Linux operating systems in a corporate environment.• High school diploma or equivalent.• Associate degree in Computer Science or related field, or equivalent experience.• 2+ years in a helpdesk or desk-side support role.• Strong verbal communication skills with both technical and non-technical audiences.• Ability to work independently and collaboratively within a team.• Commitment to quality and strong multi-tasking capabilities.Preferred Qualifications:• Bachelor’s degree in Computer Science or IT-related field.• Microsoft MCSE or MCITP Systems Administrator (Active Directory).• Advanced Linux systems administration skills.• Strong troubleshooting abilities for complex systems.• Ability to explain technical concepts in simple, clear terms.• ITIL Foundation Certification.• 3+ years of experience in helpdesk or desk-side support.