IT Support Engineer

Haystack is hiring on behalf of EOS IT SolutionsIT Support EngineerUnited Kingdom (Fully Remote)DescriptionEOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services to some of the world’s leading brands. They deliver forward-thinking, multi-domain technology solutions with a focus on quality, innovation, and trusted global delivery.As an IT Support Engineer, you’ll play a key role in maintaining and developing IT infrastructure across global operations. This is an exciting opportunity to work with cutting-edge technologies across Cloud, RPA, and AI, supporting the continued growth of a world-class technology provider.Key responsibilitiesProvide first-line technical support to clients via phone, email, remote access, and on-site visits.Troubleshoot and resolve issues across hardware, software, networking, and AV systems.Collaborate with on-site technicians and third-party vendors (Cisco, Microsoft, QSC, Crestron, Biamp).Maintain and optimize infrastructure performance, reliability, and security.Support backup, recovery, and disaster planning strategies.Ensure high service standards and minimal downtime in line with SLAs.Monitor emerging technologies and recommend improvements where relevant.Contribute to IT strategy execution, continuous improvement, and process documentation.Manage multiple tickets simultaneously with strong time management and prioritization.About youProven experience in an IT Support or Engineering role.Strong troubleshooting skills across diverse systems and technologies.Excellent communication skills, with the ability to translate technical detail for non-technical users.Analytical, pragmatic, and proactive approach to problem-solving.Passion for learning and developing in modern IT and AV technologies.Comfortable working in a dynamic, global environment with shift-based support.Preferred skillsDegree in IT or related field (or equivalent experience).Familiarity with AV/VC technologies (Crestron, QSC, Biamp, Cisco Webex, Microsoft Teams Rooms).Recognised certifications (CompTIA, Microsoft, Cisco, ITIL).Experience with WAN, MPLS, VPN, or SD-WAN technologies.Strong documentation and reporting abilities.Why join EOS IT SolutionsWork fully remotely with global exposure.Join a rapidly growing international IT provider.Develop your skills across enterprise-grade technology environments.Collaborative culture with opportunities to innovate and grow.Apply now to join EOS IT Solutions and be part of a global team delivering world-class IT support.