IT Support Specialist

On behalf of our client, a leading marketplace platform, we are looking for an IT Support Specialist to be the first point of contact for technical support service requests.It is a temp mission of 3 months minimum.Salary: 39K€ /year prorataOur IT Support Associate II spends their day fielding incoming chats, calls, and online requests. The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.• Provide basic technical support to Corporate employees worldwide.• Research, resolve, and respond to inquiries received via web chat, telephone calls,email, ticketing system, all in a timely manner, in accordance with organizational standards.• Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved.• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.• Follow all standard operating procedures (SOP) through the effective use of knowledge management.• Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.• Assist with activities to triage and escalate any system or network outage to reduce downtime.• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.• Adherence to shift schedules and timeliness are key requirements• Willingness to work flexible shifts and scheduling, weekends, and holidays Basic qualifications3+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate settingHigh school or equivalent diplomaAssociate in Computer Science or related field or experience equivalent.3+ years of experience in helpdesk or desk-side environmentExperience in Windows, Mac OS environmentsStrong verbal skills proven ability to communicate with technical and non-technical staffAbility to work both independently and within a team environmentDisplay a commitment to quality and strong multi-tasking skills Preferred qualificationsBachelor’s degree in Computer science or IT related fieldMicrosoft MCSE, MCITP Systems Administrator (Active Directory)Bachelor’s degree in Computer science or IT related fieldAdvanced Linux systems administration skillsStrong troubleshooting skills of very complex systemsAbility to explain complex IT concepts in simple termsITIL Foundation Certification