Italian Speaking Customer Service for Logistics Company - Work In Greece

Mercier Consultancy MD is thrilled to announce a position for Italian Speaking Customer Service Representatives at a logistics company based in Greece. This opportunity is perfect for individuals who are passionate about logistics and enjoy helping customers. In this role, you will assist clients in Italian, providing support and information related to their logistics needs and ensuring an excellent customer experience.Key ResponsibilitiesManage customer inquiries regarding logistics services, shipping details, and delivery status via phone, email, and chat in ItalianProvide accurate information about shipping options, pricing, and transit timesAssist customers with order tracking, modifications, and any issues they may encounterResolve customer complaints effectively and promptly to maintain high levels of satisfactionDocument all customer interactions thoroughly in the CRM systemCollaborate with warehouse and transportation teams to ensure timely service and resolution of customer inquiriesStay informed about logistics trends and company offerings to provide comprehensive serviceRequirementsFluency in Italian (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, particularly within the logistics or transportation sector, is preferredStrong communication skills and a dedication to customer satisfactionExcellent problem-solving abilities and the capacity to handle customer inquiries efficientlyAptitude for multitasking and managing various customer requests simultaneouslyProficiency in CRM software and general office applicationsWillingness to work flexible hours, including evenings and weekends, as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..