Italian Speaking Customer Service for Logistics Company in Greece

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics, supply chain solutions, and delivering excellent customer service. As a customer service representative, you will assist clients in Italian, providing them with the necessary support and information regarding their logistics needs.Key ResponsibilitiesHandle customer inquiries related to logistics services, shipment tracking, and delivery schedules via phone, email, and chat in ItalianAssist customers with service requests, pricing inquiries, and contract managementResolve customer complaints and issues efficiently, ensuring satisfaction and loyaltyDocument all customer interactions and maintain accurate records in the CRM systemCollaborate with internal teams, including operations and dispatch, to provide timely support to customersStay informed about logistics trends and service offerings to enhance customer interactionsRequirementsFluency in Italian (both written and spoken) is essential; knowledge of Greek or English is advantageousPrevious experience in customer service, preferably within the logistics or transportation industryExcellent communication and interpersonal skillsStrong problem-solving abilities and a customer-focused mindsetAbility to multitask and manage time effectively in a fast-paced environmentProficiency in using customer service software and CRM applicationsWillingness to work flexible hours, including evenings and weekends if requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..