Norwegian Speaking Customer Service for E-commerce Company in Greece

Mercier Consultancy MD is thrilled to announce an opening for Norwegian Speaking Customer Service Representatives for an E-commerce Company based in Greece. This is an exciting opportunity for those who love online shopping and are enthusiastic about providing excellent customer support. As a representative, you will engage with customers in Norwegian, assisting them with their online shopping experience and ensuring their satisfaction.Key ResponsibilitiesHandle customer inquiries related to e-commerce products, order status, returns, and general support via phone, email, and chat in NorwegianProvide information on product features, pricing, promotions, and delivery optionsAssist customers with order placement, tracking shipments, and resolving issues efficientlyDocument customer interactions and feedback in the CRM system to enhance service qualityCollaborate with logistics and inventory teams to ensure timely order fulfillment and customer satisfactionStay informed about ongoing promotions, new products, and e-commerce trends to provide relevant information to customersRequirementsFluency in Norwegian (both written and spoken) is essential; knowledge of English is preferredExperience in customer service, ideally in the e-commerce or retail sectorsStrong communication skills and a commitment to delivering a positive customer experienceAbility to troubleshoot problems and handle customer inquiries effectivelyProficiency in using customer service software and basic computer applicationsAbility to work in a fast-paced environment and manage multiple inquiries simultaneouslyWillingness to work flexible hours, including evenings and weekends as necessaryBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..