Polish Speaking Customer Service for Household Appliances Company in Greece

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Polish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This position is perfect for individuals who are passionate about household products and dedicated to delivering exceptional customer support. In this role, you will assist customers in Polish, helping them with inquiries and providing solutions related to household appliances.Key ResponsibilitiesManage customer inquiries regarding household appliances, including product features, pricing, and availability via phone, email, and chat in PolishAssist customers with order placements, modifications, and issue resolution, ensuring a high level of satisfactionProvide detailed information about warranties, troubleshooting, and maintenance of productsDocument all customer interactions accurately in the CRM system for future referenceWork closely with internal teams to relay customer feedback and improve service deliveryStay informed about the latest product offerings and industry trends to assist customers effectivelyRequirementsFluency in Polish (both written and spoken) is essential; knowledge of Greek or English is a plusPrevious experience in customer service, preferably within the retail or household appliances sectorStrong communication and interpersonal skills, with a focus on providing excellent customer careAbility to effectively solve problems and handle customer complaints in a professional mannerExcellent multitasking abilities and capability to manage a high volume of inquiriesProficiency in using CRM software and general office applicationsWillingness to work flexible hours, which may include evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..