Italian Speaking Customer Service for Tech Company in Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Tech Company based in Greece. This role is ideal for individuals who are passionate about technology and enjoy providing exceptional customer service. As part of our team, you will assist Italian-speaking customers by addressing their inquiries and ensuring a smooth customer experience.Key ResponsibilitiesRespond to customer queries regarding tech products and services via phone, email, and live chat in ItalianProvide information on product specifications, features, and support optionsAssist customers with troubleshooting technical issues and provide step-by-step guidanceDocument all customer interactions accurately in the CRM systemCollaborate with technical teams to ensure effective resolution of complex issuesStay informed about the latest tech developments and product releases to assist customers accuratelyRequirementsFluency in Italian (both written and spoken) is mandatory; proficiency in English is advantageousPrevious experience in customer service, preferably within the tech industryExcellent communication and interpersonal skillsStrong analytical and problem-solving abilitiesAbility to work effectively under pressure and manage multiple inquiries simultaneouslyProficient in using CRM systems and general computer applicationsWillingness to work flexible hours, including evenings and weekends if necessaryBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..