Portuguese Speaking Customer Service for Logistics Company in Greece

Mercier Consultancy MD is thrilled to offer an opportunity for Portuguese Speaking Customer Service Representatives for a prominent Logistics Company based in Greece. This role is an excellent fit for individuals who enjoy the logistics and supply chain industry and are dedicated to providing exceptional customer service. You will assist clients with inquiries related to logistics operations while communicating in Portuguese, contributing to their overall satisfaction.Key ResponsibilitiesManage customer inquiries regarding logistics services, shipment tracking, and delivery updates via phone, email, and chat in PortugueseProvide information on shipping policies, pricing, and transit timesAssist customers with resolving issues related to shipments, including delays or discrepanciesDocument all interactions and maintain accurate records within the CRM systemCollaborate with warehouse and transportation teams to ensure timely resolution of customer concernsStay informed on logistics industry trends and the company's service offerings to provide up-to-date informationRequirementsFluency in Portuguese (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service, preferably in the logistics or supply chain industryStrong communication skills and a commitment to providing excellent customer experiencesAbility to troubleshoot and resolve issues effectively and efficientlyOrganizational skills with a focus on managing multiple customer inquiries simultaneouslyFamiliarity with CRM systems and basic computer applicationsFlexibility to work varying shifts, including evenings and weekends if necessaryBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..