Portuguese Speaking Customer Service for Tobacco Company in Greece

Mercier Consultancy MD is proud to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company in Greece. This role is ideal for individuals who have a passion for customer service and are eager to provide quality support in Portuguese. As a representative, you will assist customers with their inquiries and ensure they receive a top-notch service experience.Key ResponsibilitiesManage customer inquiries related to tobacco products and services via phone, email, and live chat in PortugueseProvide information on product offerings, promotions, and regulatory matters as applicableAssist customers with order placements, account management, and resolving any issues promptly and professionallyDocument customer interactions accurately in the CRM systemCollaborate with internal teams to enhance service delivery and improve customer satisfactionStay informed about industry trends and regulations to provide accurate and relevant information to customersRequirementsFluency in Portuguese (both written and spoken) is essential; knowledge of English or Greek is a plusPrevious experience in customer service is preferred, experience in the tobacco or consumer goods industry is a bonusStrong communication skills and the ability to connect with diverse customersExcellent problem-solving skills with a focus on customer satisfactionProficient in using customer service software and CRM applicationsAbility to work in a fast-paced environment and effectively manage multiple inquiriesWillingness to work flexible hours, including evenings and weekends if requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..