总经理(J11745)

工作职责：Welcome to Waldorf Astoria Hotels & ResortsWaldorf Astoria Hotels & Resorts has a rich and deep heritage. Our brand began in New York on Fifth Avenue in 1893 and later re-opened on Park Avenue in 1931. Waldorf Astoria New York was dubbed by Conrad Hilton “The Greatest of Them All.” What was once the world’s most iconic hotel is now the most iconic portfolio of hotels in the world’s most sought-after destinations. We’re proud of our legacy of firsts and the brand continues to set new standards of luxury hospitality and service. We are designed to appeal to the Prestigious Connoisseur, amongst other guests. As our target guest, they are accustomed to the best, enjoying and taking pride in access to the most exclusive and coveted experiences. They see travel as an opportunity to connect more deeply with the people they are with. Prestigious Connoisseurs are attuned to the world of luxury, expecting seamless, high-design and well-manicured experiences. Waldorf Astoria is effortless luxury — rooted in elegant service, delivering unforgettable experiences. We believe that luxury should make you feel at ease — and it should never feel like a performance. Our brand is expressed through three brand pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. Your role as General Manager will be to caretake the Waldorf Astoria brand and brand pillars, bringing these to life for our team members.What will I be doing?General Managers for Waldorf Astoria Hotels & Resorts are accountable for delivering exceptional performance for our company, owners, and team members. Leading a team of executives, you will inspire a culture of excellence, financial stewardship and a guest experience that delivers on our brand pillars. You champion business excellence by driving the hotel’s financial success, and exceeding key performance indicators. Staying ahead of market trends, you collaborate with Sales & Marketing to develop revenue generating strategies that are on brand and enable your team to seize new opportunities.Your eye for detail and passion for the Waldorf Astoria brand ensures you and your team deliver an elevated guest experience. Guest engagement and our most important metrics drive your decision-making in creating unforgettable experiences. Astute financial stewardship ensures you not only develop and manage the hotel’s budget, but also adapt to changes in the market to surpass financial objectives. Your strong commercial awareness ensures full compliance with quality and brand standard requirements, and you quickly implement improvement initiatives to enhance the overall guest experience and our brand reputation.Your acumen extends to proactive owner relations, where you serve as the primary liaison between hotel owners and our company. Your strong rapport with owners is built on regular communication about financial results, brand initiatives and the overall health of the property. You advocate for resources and support which preserve and improve the refined haven and sincerely elegant service we offer to our guests.Your visionary leadership enables you to develop your team, fostering a workplace where every team member thrives and is deeply committed to delivering on the property’s collective goals. You inspire team members to embody the Waldorf Astoria brand, offering sincerely elegant service and demonstrating the Hilton values that have made us the #1 World’s Best Workplace as awarded by Great Place to Work & Fortune.任职资格：What are we looking for?A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Hospitality: You are passionate about delivering exceptional guest experiences.Integrity: Do the right thing, all the time.Leadership: Strive to be leader in our industry and in our communities.Teamwork: You are team player in everything you do.Ownership: You are owner of your actions and decisions.Now: You operate with a sense of urgency and discipline.Previous experience in the luxury hospitality tier Global exposure to a variety of owner/operator relationships Prior experience in the region/locale A proven track record of forming and leveraging business relationships with other luxury brands Demonstrated ability to translate brand into experiences for guests and team members alikeWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!