Join ABS International | Customer Support Specialist | Night Shift | Competitive Salary + Career Growth | Karach

Company Overview: ABS International, with over 16 years of experience in global BPO and customer support operations, offers unmatched career opportunities and growth potential. Based in Karachi, ABS International serves international clients across the US, UK, and Canada, ensuring a competitive work environment with a clear path for career advancement.Role Overview: We are hiring motivated Customer Support Specialists to join our night shift team, handling inbound and outbound calls for our international clients. Become the voice of ABS, helping us build trust, resolve issues, and drive results.What You’ll Do:Handle inbound and outbound calls (US clients) with clarity, empathy, and professionalism.Strive for First Contact Resolution (FCR) and high Customer Satisfaction (CSAT) scores.Use CRM tools (Salesforce, Zoho, HubSpot) to log accurate notes and follow up.Meet or exceed KPIs, including Average Handle Time (AHT), First Contact Resolution (FCR), and outbound conversion rates.Participate in daily coaching and performance reviews to improve your sales and service techniques.What You’ll Bring:1+ years of experience in customer support or BPO (preferred).Fluent in English with a neutral accent.Comfortable with night shifts in Karachi (6:00 PM-2:00 AM or 8:00 PM-4:00 AM PKT).Strong problem-solving skills with a passion for delivering outstanding customer experiences.Proactive, reliable mindset with excellent communication skills.What We Offer:Base Salary: PKR 40,000–45,000/monthPerformance-Based Incentives: PKR 20,000–25,000/month (based on KPIs)Attendance Allowance: PKR 3,000/monthTop Performers: Daily cash rewards for exceeding targetsRecognition: Monthly performance bonuses and incentivesIncome Growth Potential: No income ceiling, your earning potential is only limited by your performanceHow to Apply: Click Apply and upload your CV. In the cover letter, mention: "I have ___ years of experience in customer support and am available for night shifts in Karachi."SEO-Optimized Hashtags: #CustomerSupport #NightShiftJobs #KarachiJobs #BPOJobs #CustomerServiceJobs #HiringNow #ABSInternational #UncappedEarnings #BPOCareers