Learning & Onboarding Services Manager

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond. Your journey with usAs a Learning & Onboarding operational manager reporting to and supported by the Learning & Onboarding services Lead, you will be responsible for the following activities:Team Together with the L&O services Lead, define goals and objectives for each team memberConduct weekly check-ins with team membersStructure the team, continuously assess workload, ensure business continuityOperations Oversee daily operations to ensure smooth and efficient delivery of learning and onboarding services Manage team workflows, monitor performance against SLAs and KPIs, and implement risk management approach to mitigate potential issuesCoordinate resources, maintain clear communication and relevant connections with main stakeholders (Belgium and Global/Regional)Focus on a high-quality learning and onboarding experience for new and experienced hiresProcess improvements & Projects Gradually implement new ways of working: harmonize processes, automate processes, work with our delivery network Challenge the team to keep on integrating best practices focusing on improving our processes Analyzing and harmonizing cross-business units learning processes to ensure quality & efficiency Supporting the team in building strong knowledge management (documentation, manuals) & transfer activities to our delivery networkDrive and/or contribute to key Learning & Onboarding projectsLet's talk about youDegree in Human Resources, Business, Economics, or a related field. Around 9yrs of relevant experience in a similar roleProcess driven, hands-on, pragmatic (experience in process improvements is a plus)High level of accuracy and attention to detail in all aspects of workEfficient, solution oriented, flexibleFluent in English and either Dutch or French, with strong presentation and communication skills and ability to collaborate with different stakeholders Who is Deloitte?We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation. In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.Why Deloitte?Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you. Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact. We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values. Life looks different for each of us, so we created a varied benefits package that you can tap into:My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and prioritiesSustainable transport options offered by Mobility@DeloitteFlexible work arrangements for all and initiatives supported by Parents@DeloitteWellbeing tips and activities powered by Energise@DeloitteTopped off with other health benefits and insurance opportunities Empowering our employees with flexible work arrangements remains essential in today's reality:Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime.Join us to make an impact together! Apply now!