Market and Customer Intelligence Lead

What You’re Applying ForWe’re looking for a Market and Customer Intelligence Lead to drive strategic decisions across Lemonade by turning customer behavior and market dynamics into actionable insights that fuel growth, optimize operations, and strengthen our position as the world's most loved insurance company. You'll own the intelligence that connects customer needs to business strategy.In This Role You'llLead comprehensive customer research and analytics to understand behavior, satisfaction, and lifetime value across our millions of users—from onboarding to claims to renewalOwn business intelligence infrastructure that connects customer data to operational metrics, identifying opportunities to improve efficiency and customer experienceMonitor customer reviews across various channels, translating insights into actionable strategies that enhance customer satisfaction and drive product improvements.Conduct market analysis to understand competitive positioning and category trends, but with focus on how market shifts impact our customers and operationsDesign and execute research methodologies (behavioral analysis, surveys, journey mapping) that uncover why customers choose, stay with, or leave LemonadePresent customer-driven recommendations to leadership, ensuring business decisions are grounded in deep understanding of user needs and operational impactWhat You’ll Need:7+ years in customer insights, business analytics, or operations strategy with proven impact on business growth and operational efficiency. Consulting or operational experience is a significant advantage.Advanced skills in customer analytics, behavioral segmentation, and translating insights into business recommendations.Experience building customer intelligence systems that connect user behavior to business metrics and operational outcomes.Strong background in research methodologies focused on customer experience, satisfaction measurement, and lifecycle optimization.Insurance, fintech, or subscription business experience preferred—understanding customer lifecycle economics and retention drivers.Ability to work in an office environment a minimum of 3 days a weekEnthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our cultureThings to know…Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.