To ensure, superior customer service delivery including marketing efforts on day-to-day basis. To follow up with the clients and MB branches on various business related issues. To assist CCR in running the Rep. office smoothly, maintain cohesive environment in the office and play a vital role in achieving the targetsCarry out effective marketing regularly and support other team members when neededEnsure personalized customer services. Visit the clients/applicants on a regular basisStrengthening and enhancing relationships with clients. Attend clients’ phones at the reception desk. Prepare MIS on various products on a regular basis.
Maintain records/ file/store all important communications for further reference. Good understanding of Customer Service, marketing techniques, negotiating skills, and telephone etiquette. COMPETENCY LEVEL (1-4)(1-BASIC 4-SR. MANAGERIAL1 Attention to detail and quality 12 Customer Focus 13 Commitment to Results 14 Interpersonal Relationships 15 Commercial Awareness
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