Member Growth Associate

Position Summary:The Member Growth Associate is a problem-solver who fluidly switches between tasks and adapts to changing priorities. Reporting to the National Director, this role supports member growth and retention by engaging with current, prospective, and former Members. This ensures a seamless experience across onboarding, training, support, and promotional efforts. The Associate communicates effectively across all levels of the organization and through multiple platforms, contributing to both operational excellence and relationship-building. They thrive in an office environment while performing administrative duties, supporting leaders, and serving as a hands-on force for events and outreach. Flexibility, discretion, and a service mindset are key.Job Responsibilities:Event, Engagement & Member Growth CoordinationOrganize or support Member, Chapter, and Director development activitiesParticipate in planning and execution of events, training, and promotional campaignsConduct outreach to current, prospective, and former Members to support renewals, re-engagement, and conversion effortsAdministrative & Leadership SupportProvide high-level administrative assistance to assigned leaders and team membersDraft letters, memos, reports, and other documents as neededMember & Technical SupportServe as the primary contact for resolving membership-related or account issuesSupport Members, Directors, and Ambassadors with technical issues related to BNI Connect and other networking toolsCollaborate with the support team to address operational matters and ensure uninterrupted Chapter and Member activitiesMarketing & Collateral ManagementOwn the end-to-end process for marketing collateral, including inventory management, ordering, shipping logistics, and storage coordinationAssist with marketing and promotional efforts for events, trainings, and meetings—locally, regionally, and nationallyProcess Improvement & Team CollaborationDrive process improvement and policy development initiatives that impact the functionContinually seek ways to enhance efficiency, Member experience, and team operationsAny additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.Competencies:Problem-SolvingSelf-ManagementQuality ManagementTechnical ProficiencyCommunicationTeamworkAnalytical ThinkingCustomer ServiceQualifications:Able to effectively communicate in English, both in written and verbal form in a professional settingDiploma. New graduates welcome but two or more years of experience in sales or an administrative role supporting senior leadershipStellar interpersonal and communication skillsAbility to build relationships with key stakeholdersDetail-oriented with good time management skillsAbility to prioritize work in a fast-paced, quickly changing environmentTakes initiative, anticipates needs, and exercises independent/sound judgment.Discretion and confidentialityIntermediate Microsoft Office Suite e.g. Excel, Word, PowerPoint, Outlook