Monitoring Officer

Summary:Receiving incident reports throughout the day, documenting incidents and reports, and following specified procedures. The applicant must have a diploma, proficiency in English and basic Microsoft Office skills. The applicant will work shifts throughout the day, and previous experience is not required.Responsibilities: Active monitoring of monitoring systems and dashboards Verification and follow up of monitoring system notifications Active communication with operational entities. Initiation of alerts per approved procedures. Receive incoming alerts and accurately record incidents in the systems and notifying relevant stakeholders. Follow specified procedures to handle each incident. Effectively communicate with relevant parties to execute necessary steps. Document all details and measures taken regarding each incident. Requirements: Technical Diploma certificate. No previous experience required. Proficiency in English (both verbal and written). Basic Microsoft Office skills (e.g., Word and Excel). Ability to work shifts throughout the week (Sunday to Saturday). Accuracy and effectiveness in performing assigned tasks. Professionalism in telephone and written communications.