National Account Manager

Location: Toronto, ON, CanadaJob ID: 84817 We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.Join us as aNational Account ManagerYour Main ResponsibilitiesWe have an exciting opportunity for an experienced National Key Account Manager to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity.What you'll be doing:Developing mutually beneficial relationships between Schindler and the large key customer organisation – at all levelsEstablishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needsCoordinating, prepare and renegotiate allocated contract tenders as neededReviewing and agree with legal/QS on special terms and conditionsMonitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areasActing as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issuesRepresenting the branches interests with the key account customerFollowing the defined Schindler key account strategy and processes to ensure we deliver a total service to the clientManaging your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers’ needsWorking in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current legal requirements and Schindler Group Safety requirementsAttending all relevant Training SessionsCarrying out all works in accordance with the Company’s Quality Corporate PolicyContributing to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management SystemWhat You BringPost SecondaryAccount Management experienceCommercial Awareness (contractual an advantage)Strong communication and relationship building skillsAbility to influence and interact with both external and internal customersAbility to follow process and Company ValuesInstinct to search to improve relationship/process/situationTo operate in an entrepreneurial manner but within boundariesWhat’s in it for you?Competitive Salary (commensurate with experience)Competitive Bonus Incentive Program or Commission PlanWide range of professional and leadership development opportunitiesCompetitive Extended Health, Dental & Vision PlansGenerous Paid Time Off PlansTuition Reimbursement ProgramCompetitive Group RRSP with Company Match