Negotiator, CCO - Secured Collection and Recovery (SG) MY (1-Year Contract) - [KL Based]

Job PurposeManage delinquent accounts with objective to regularise account and recovery of outstanding loans.Job DescriptionContact customers to secure payment of arrears towards regularizing their accountsProvide customers with clear and accurate payment instruction/ account informationNegotiate with financially distressed customers to establish optimal loan workout arrangements so as to minimize credit lossesRecommend and execute appropriate legal actions to recover account outstanding when necessaryMaintain and update all dunning records factually and timely into the collections systemFollow up customer queries and escalate to Team Manager if required.Job RequirementsGood knowledge in collections management and legal workflowStrong negotiation skillsGood knowledge in Unsecured Retail products and collections systemsProficiency in multiple languages, including Mandarin, is an extra advantage.Previous experience in collection/recovery within the banking sector is preferred.Local or Singapore working experience is highly recommended.**Note: this position will be based in Kuala Lumpur, Malaysia.