Operations Agency Manager

Company DescriptionPacific Forum Line (PFL) is part of the NPDL group of companies, together seamlessly linking transport, warehousing, depots, customs clearance services and fully integrate customers' supply chains across South Pacific markets. We have a rejuvenated service network covering the Samoa’s, Tonga, Cook Islands, Fiji and PNG, to and from just about anywhere in the world.At PFL, our customers are at the heart of everything we do, and we're dedicated to delivering consistent, impactful service. We are currently looking for an Operations Agency Manager to ensure a a safe, compliant, and efficient working environment across the company’s operational sites. This role combines oversight of health and safety systems with day-to-day support for logistics and operational functions. Based in our Apia, Samoa office and reporting to the Country Manager, you will play a key role in driving operational excellence and leading a strong safety culture across port and logistics operations.Job DescriptionThis is a key leadership role within a respected regional operator offering genuine scope to make an impact. You’ll work across diverse operational areas, influence safety and efficiency standards, and help shape the ongoing success of our Samoan operations.Here’s what you’ll do:Oversee daily logistics and site operations, ensuring safe and efficient workflowsCoordinate with suppliers, transport providers, and internal teams to meet service timelinesManage vessel operations across Samoan ports, including berthing schedules and turnaround efficiencyMaintain relationships with port authorities, stevedoring, husbandry, and equipment suppliersSupport equipment supply, stock control, and operational planning across SamoaMonitor and report on operational performance, vessel movements, and container turnaround times, manage budgets, resource allocation, and vendor services for port and depot activitiesDevelop and implement business continuity procedures for weather events or port disruptionsEnsure compliance with all local health, safety, and environmental regulationsConduct audits, inspections, and risk assessments; investigate incidents and implement corrective actions and deliver safety inductions, toolbox talks, and ongoing training for staff and contractorsLead or support safety committees and promote a culture of care and accountabilityOversee environmental compliance, waste management, and emergency response drillsMaintain accurate operational, safety, and compliance documentationPrepare regular reports on safety performance, operational efficiency, and service deliverySupport audits, cost control, and budget planningEnsure supplier and contractor compliance with company and local standardsThe successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.QualificationsHere’s what you’ll bring to the table: A minimum of 10 years’ experience in shipping, logistics, or operations management Proven background in vessel planning or port operations highly advantageous Strong understanding of health and safety systems and ability to lead by example Excellent communication and relationship management skills A hands-on, solutions-focused leader who thrives in a dynamic environmentAdditional InformationOur PFL Contribution:Competitive benefits package (salary plus bonus)Opportunity for development and internal mobilityWonderful Giving - allows you to donate company money to causes of your choiceWonderful Neighbor - spend a day in the community helping with various service projectsCompany focused on wellness and healthIf you’re a capable, safety-driven operations professional looking for your next challenge, we’d love to hear from you.EEO is the law - click here for more information