Parts Sales Support Representative (PSSR) - MINING

Location: ZambiaContract Type: Permanent contractAbout BIAJob Description Available in EnglishBIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1400 enthusiastic employees.SummaryIncrease sales of consumables, spare parts, components, and service (Contracts, rebuild, ...), smartfleet solutions by on-site monitoring of customer activity in the designated territory and by planned and regular communicationWhat will be your responsibilities?Create and maintain a privileged long-term relationship with customers through a service-oriented approach (support, advice, anticipation of customer needs, promotion of BIA's technical service...)Assist customers in managing their spare parts inventoryIdentify the customer's machines and analyze their needs in: consumables, wear parts, components, training, services, smartfleet ...Create a sales action plan for its customer portfolioDocument all customer and prospect information and update CRM filesProduce detailed visit reports and update customer files (using CRM)Ensure competitive intelligence regarding equipment, prices, market share. Share information with the different departmentsCoordinate the agenda of his visits with the staff of the Parts department and other departments (Sales and Services)Use opportunity creation tools: WAI app, UMS, ... to create sales opportunities for parts and servicesUse and exploit the SMARTFLEET tool to track the customer fleet and provide recommendations for use.Follow and respect the company's proceduresEnter non-conformities and complaints from customers and suppliers into the quality system and follow up on them (in collaboration with the people concerned)Who are we looking for?Technical background min Bac+2Intermediate Microsoft Office skills, including Excel and OutlookLanguage : French or Dutch (depending on territory) - English5 years experience in technico-commercial functionWhat's in it for you?A permanent contractA competitive salary and an interesting package of extra-legal benefitsA human sized company with international dimension, encouraging autonomy and team spiritCooperate in a team with experienced and passionate colleagues within a successfully growing family-owned companyBenefit from a challenging career opportunity with an extensive training programIn this challenging job you get the possibility to take initiative and further develop the function