NOC Team Lead

Company Description NetOne is Zambia's leading ICT services provider, offering innovative and tailored solutions to help clients manage operations efficiently while achieving business objectives. With expertise in areas such as ERP design, data center optimization, LAN/WAN connectivity, and IT support, NetOne is known for delivering a wide range of technology products and applications. The company launched Zambia's first multi-tenant Tier-III data center, N-Data, in 2013, which provides 99.982% uptime, reliable hosting solutions, and advanced services like disaster recovery, cloud infrastructure, and virtualized environments. With over a decade of experience, NetOne consistently delivers cutting-edge services, ensuring businesses have the tools to meet current needs while preparing for future growth. Role Description This is a full-time, on-site role based in Lusaka for a NOC Team Lead. The NOC Team Lead will oversee the day-to-day operations of the Network Operations Center (NOC), ensure system and network availability, and address technical challenges promptly through troubleshooting and collaboration. Responsibilities include providing technical support, managing performance metrics, leading team initiatives, and coordinating responses to incidents to ensure optimal service delivery and operations efficiency. Qualifications Expertise in Network Operations Center (NOC) management and Computer Network OperationsStrong skills in Troubleshooting and providing Technical SupportTeam Leadership abilities, including team coordination and mentoringExcellent analytical and problem-solving skillsAbility to work under pressure in a fast-paced environmentBachelor’s degree in Computer Science, Information Technology, or a related field is preferredRelevant certifications (e.g., Cisco, Microsoft, ITIL) are a plus