People & Culture Manager

The Company: At Push Operations, we're all about simplifying workforce management for the hospitality industry, from restaurants and coffee shops to pubs and breweries. Our tools, like automated payroll, streamlined hiring & scheduling, real-time BI dashboards, and AI-powered insights, help businesses run smarter and serve customers better. We’re a spirited and collaborative team with a presence across North America and an office in Vancouver, BC, and we believe real impact comes when talented people can work flexibly, from anywhere.The Team:We're a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock of personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team, you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.The Role:We’re a 150-person remote-first company operating across Canada, the United States, and Mexico. As we continue to grow, we’re looking for a People & Culture Manager who can strengthen manager capability, drive accountability, and build scalable people systems.This is a hands-on, high-impact role — equally comfortable coaching managers through complex employee situations, leading employee relations, running core people operations, and facilitating live training sessions that improve leadership capability across the company. You’ll partner closely with leadership and oversee employee relations, performance management, manager enablement, and people operations alongside our HR Coordinator.Location:We’re embracing new ways of working and continually evolving how we collaborate to ensure everyone feels connected and supported. For this role, we prefer candidates who can spend regular time in our downtown Vancouver office to help build team culture and drive collaboration. That said, if you’re based elsewhere in Canada and feel strongly aligned, we’d still love to hear from you.Responsibilities:Employee Relations & Manager SupportAdvise and coach managers on performance, feedback, and difficult conversationsLead investigations and resolve employee relations mattersGuide performance improvement plans and terminationsEnsure compliance across Canada, US, and MexicoManager Development & TrainingDesign, host, and facilitate manager training sessions (virtual) on performance management, accountability, coaching, and feedbackBuild and maintain a structured manager onboarding program for newly promoted leadersLead quarterly manager forums to align expectations and share best practicesReinforce consistent management standards across all teamsPerformance & Manager EffectivenessStrengthen our performance management frameworkSupport goal-setting, performance check-ins, and accountability processesDefine what “great management” looks like at our companyPartner with leadership to improve manager outcomes and team performancePeople Operations OversightPartner with HR Coordinator on payroll, benefits, compliance, and documentationImprove and streamline HR processes and policiesSupport compensation cycles, promotions, and role changesEnsure employment practices align with local regulationsStrategic InitiativesPartner with leadership on org design, workforce planning, and successionSupport engagement initiatives and culture-buildingContribute to the overall People strategy and roadmapWhy Push?Do what you love! It’s the key to happiness. That’s why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy so you can do more of what you love.Grow yourself. We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. Let’s crush it together.Make an impact. At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that’s why we challenge Pushies to show up as their authentic selves while creating a legacy.Check out our About Us video: https://www.pushoperations.com/careersAdditional InformationAt Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you.We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.Salary: $85,000 - $110,000 CAD annuallyRequirements:What We’re Looking For6–10+ years in HR / People rolesStrong employee relations experience, with the ability to handle sensitive situations confidentlyExperience coaching first-time managers and leading manager enablement programsMulti-country HR exposure (Canada/US; Mexico a plus)Comfortable balancing strategy and executionConfident presenter and skilled facilitator for live and virtual manager training sessionsExperience in remote or distributed environments preferredSuccess in This Role Looks LikeManagers handle performance conversations with confidenceClearer accountability across teamsReduced escalations to leadershipStrong compliance and risk mitigationScalable and efficient people processes that support business growth