PHA Manager

IntroductionThe Clicks Group is looking to recruit a PHA Manager to work within the Learning & Development Department. The role will be based at the Clicks Head Office in Cape Town and report into the Learning and Development Manager.Job descriptionJOB PURPOSE:To manage the operations, direction and quality assurance of the Pharmacy Healthcare Academy, in line with regulatory standards and requirements, to support the development of pharmacy support personnel and build a future-ready and high-performing workforce. JOB OBJECTIVES:To manage the operations and learning delivery of the Pharmacy Healthcare Academy in alignment with SA Pharmacy Council and QCTO accreditation requirements.To oversee the design, delivery, and continuous improvement of accredited and non-accredited learning programmes for healthcare and pharmacy staff, including CPD.To maintain compliance with regulatory standards and accreditation status through a robust quality assurance framework.To manage learner records, assessments, and certification processes to guarantee accurate maintenance and reporting in accordance with QCTO and SAPC requirements.To monitor, evaluate, and report on the impact of learning interventions by tracking learner completion and successful placement in the workplace, to support career development and return on investment.To build and manage relationships with external stakeholders including SAPC, QCTO, SETAs, academic institutions, and professional bodies to support collaboration, compliance, and programme relevance.To manage the Pharmacy Academy’s budget, resources, and annual learning calendar to deliver on operational and strategic objectives.To develop and implement policies and procedures that govern the Academy’s operations, learner conduct, and learning integrity.To manage the recruitment, onboarding, and performance of facilitators, assessors, and moderators to uphold delivery standards and learner experience.To promote the Academy’s offerings to attract learners, build brand equity and support transformation goals.To identify and pursue fundraising opportunities, including grants, sponsorships, and donor partnerships, to support the Academy’s strategic initiatives, learner bursaries, and programme sustainability.Minimum requirementsEDUCATION:4-year Bachelor of Pharmacy degreeRegistered AssessorJOB EXPERIENCE:8 years’ experience in a learning and development or skills development environment5 years’ experience in managing learning delivery or academy operations.3 years’ experience in stakeholder engagement with regulatory bodies such as SAPC, QCTO, and SETAsExperience in managing facilitators, assessors, moderators and QMS.Experience in monitoring learner progression, completion, and placement JOB RELATED SKILLS:Planning and organisingGeneral management and operational oversightLearning facilitation and curriculum managementStakeholder engagement and relationship buildingVerbal and written communicationPeople management and coachingProject management and coordinationAnalytical thinking and problem solvingQuality assurance and compliance monitoring Problem solvingJOB RELATED KNOWLEDGE :SA Pharmacy Council and QCTO accreditation requirementsSkills development legislation and SETA frameworksPharmacy education and CPD frameworksQuality assurance principles for learning deliveryProject and change management principles.Learner records management and certification processesLearning design and development methodologiesPeople and resource managementBudgeting and finance managementKnowledge of SA labour legislationJOB RELATED COMPETENCIES:Leading and SupervisingAdhering to Principle and ValuesPersuading and InfluencingAnalysing Planning and Organising Coping with Pressures and Setbacks Delivering Results & Meeting Customer Expectations