Presales Engineer

Overview:CDNetworks’ Pre Sales Engineer ensures a high level of customer satisfaction by monitoring, maintaining, troubleshooting our global CDN infrastructure; handling customer support issues promptly, effectively and conclusively to ensure smooth performance and availability of our services.Job Responsibility:Partner with the Sales team to provide technical consultation and qualification to prospective customers during pre-sales engagement process including technical trial evaluations, technical objection handling, onsite troubleshooting and customer follow-up activities.Develop technical solution design documents and technical proposal write-ups to drive Proof-of-Concepts and provide compliance response to RFQs and Tenders.Deliver effective product demonstrations/presentations in order to articulate how to incorporate CDNetworks’ Security solutions into customers’ architecture and operations to derive business value.Work closely with Product Management, Engineering and Business teams to convey customer feedback as input to CDNetworks’ technology roadmaps.Requirements:Proficiency in Mandarin (both written and spoken).Open to those with 3-10 years' working experience in customer-facing pre-sales or post-sales position.Good understanding of technical concepts such as CDN, DNS, HTTP, DDoS, TCP/IP etc.Basic knowledge of Linux and networking fundamentals.Must be able to travel local & international.Additional Information:Travel allowanceOvertime claimsEmployee of the Month AwardsLong Service AwardLeave encashment optionBirthday gift vouchersMedical InsuranceWellness reimbursementOffice conveniently located near to public transport