Product Operations

DescriptionParagon is a fast-growing cyber intelligence company making waves in the industry with its cutting-edge solutions.Based in Tel Aviv, we are a young and innovative team driving technological advancements and transforming the way intelligence is delivered.We are seeking a talented Product Operations Team Member to join our Operations Department. In this role, you will play a crucial part in our customer support efforts, delivering advanced technical solutions and ensuring exceptional customer experiences. Your expertise will directly contribute to customer satisfaction and operational excellence.ResponsibilitiesCollaborate with the Network Operations Center (NOC) and Technical Account Manager (TAM) support teams to resolve complex technical issues.Investigate and troubleshoot intricate technical problems using logs, diagnostics, and user-reported data.Create and maintain detailed documentation, including knowledge base articles and troubleshooting guides.Act as a bridge between customers and product development teams, conveying feedback and identifying trends.Consult with product managers on Product Requirements Document (PRD) approvals and feature acceptanceValidate and approve releases from the R&D team for production deployment.Conduct in-depth root cause analysis of critical incidents, identifying systemic issues and recommending preventive measures.RequirementsProven experience in a technical customer support role with a strong track record of resolving complex issues.Extensive technical expertise in Linux/Unix, Networking & Security, Docker/Kubernetes, and SQLOutstanding problem-solving skillsStrong written and verbal communication skillsDetail-oriented with excellent organizational abilitiesAdvantagesExperience with Atlassian productsProficiency in scripting languagesKnowledge of Continuous Integration (CI) practicesStrong aptitude for collaboration in cross-functional teamsQuick learning ability for new technologies