Product Owner, Customer Experience Platforms

Location:TorontoAddress100 Queens Quay East Toronto, Ontario M5E 1V3 CanadaJob TitleProduct Owner, Customer Experience PlatformsCanada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.Position OverviewThe Product Owner, Customer Experience Platforms will be the voice of the customer and employee within Product team, maximizing value delivery each Program Increment (PI) by aligning the team backlog with stakeholder needs and Canada Goose’s Experience vision. Acting as the hub between Product Management, Developers, Scrum Masters and Release Train Engineers, the PO steers solution design, prioritizes work, and harnesses analytics to validate outcomes, ensuring our Post Purchase Customer Experience and Sales Conversion journeys continually improve. With ongoing investments in Salesforce Service Cloud (SFSC) and leading commerce platforms, the PO will play a key role in enabling robust integrations that deliver a unified customer and service experience.What You’ll DoActively participate in PI Planning, iteration planning, backlog refinement, reviews, retrospectives and PO Syncs, providing day-to-day guidance to help the team meet iteration goals and maintain cadence with the ART.Represent customers and business owners, translating insights into backlog items that address the most valuable “jobs to be done.”Contribute practical constraints and opportunities to the product vision and PI roadmap, communicating that vision during PI Planning.Write clear user stories, slice work for fast feedback, define acceptance criteria/DoD, and accept completed stories, safeguarding built-in quality.Gather qualitative and quantitative feedback (system demos, empathy interviews, telemetry) and feed insights back into the roadmap for continuous improvement.Define benefit hypotheses, instrument analytics (Salesforce Reports, CRM Analytics, Power BI) and validate that released capabilities deliver measurable outcomes.Partner with architecture, engineering, and commerce teams to ensure robust SFSC–Shopify integrations, supporting sales, service, warranty, and omnichannel experiences.Let’s Talk About You2+ years’ product ownership or business analysis experience delivering Salesforce Service Cloud or leading customer support capabilities in an Agile environment.Hands-on involvement through at least three full PIs with cross-functional partners.Proven experience working with or supporting integrations between Salesforce and eCommerce platforms (preferably Shopify).Certifications: SAFe PO/PM or Certified Scrum Product Owner (CSPO). Direct Shopify integration experience, particularly involving SFSC. Salesforce Administrator, Service Cloud Consultant, or equivalent certifications.Experience with Salesforce Experience Cloud.Strong ability to balance competing stakeholder perspectives, negotiate scope, and make rapid, data-driven trade-offs.Measures value, identifies improvement opportunities early, and drives experiments that future-proof the service experience.Builds trust with System Architects, Scrum Masters, RTEs and developers; energizes the team toward shared business outcomes.Platform & Domain Depth: Salesforce Service Cloud configuration, customer-support and warranty processes, integrations (with a strong focus on commerce / Shopify), and analytics stack.Agile/SAFe Mastery: Story writing, BDD, CoD prioritization, Lean UX, customer-centric design thinking, and PI ceremonies.Tool Proficiency: Azure DevOps, Salesforce Service Cloud, D365, Power BI, CRM Analytics.What’s in it For You?A company built on Canadian roots and heritageYour work is recognized with a comprehensive and competitive Total Rewards ProgramOpportunities for career growth through numerous internal and external programsRecognize and be recognized by your peers with our Goose Rewards & ICON RewardsBe a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care aboutAccess to tools and resources to support physical and mental health, embracing change and connecting with colleaguesInspiring leaders and colleagues who will lift you up and help you growWe believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.