Program Executive Director

SUMMARY: This role provides leadership, vision, strategic planning and consulting for assigned client deliveries, focusing on delivering high quality leadership engagement/relationships, project management oversight, and long-term client success. Responsible for overseeing the quality execution and the refinement and optimization of processes to ensure a successful, satisfactory, highly efficient delivery program to our clients. Serves as the primary project management contact with the responsibility for leadership satisfaction, meeting contracted deliverables, and project manager development. Understands a client’s project goals (clinical, financial, and/or operational) and ensures that the solution will meet these needs. Understands the principles of data/analytics maturity and works to provide leadership with associated guidance during Delivery. DUTIES AND RESPONSIBILITIES:Manages the client’s roadmap and strategy with Clearsense products and services. Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with positive impact to the enterprise and the client. Establish collaborative relationships with client and internal stakeholders, proven track record in client relationship management, and service delivery of technology products and services. Maintains and delivers scorecards, metrics, and ROI progress for clientsServes as the primary contact for project management escalation and will manage escalations by working with client and internal leadership to achieve the best possible outcome.Ensures budget, schedule, and performance requirements are met. Works with Clearsense Project Manager(s) assigned to a particular client to guide the internal activities, helps facilitate and/or leads client facing project-related meetings, and ensures that all internal and external communications and activities are aligned.Formulates goals and objectives as it relates to initial delivery and ensures a successful technology deployment alongside Maintains a good working relationship with both internal and client executives and has a thorough working knowledge of the enterprise. Demonstrates the ability to lead by example and motivate staff. 50% travel including overnight domestic trips may be required. QUALIFICATIONS: Bachelor’s degree in related field, or work-equivalent experience3 + years of direct management and leadership experience.4 + years of experience in delivery of enterprise-wide technology solutions. Excellent analytical and technical skills, strong leadership skills; planning and organizational skills. Leads and motivates multi-functional teams in dispersed or complex environments. Ability to multi-task and manage multiple priorities. Must be able to quickly learn new concepts, applications and technologies. Advanced knowledge and use of office productivity tools (MS Suite, Skype, etc.)High degree of integrity, confidence and self-awareness that appreciates, understands and effectively negotiates within and across other cultures. Energetic and assertive personality with strength in remaining goal-focused.COMPETENCIES: Project Management—Helps develop and coordinate project plans and roadmaps; Communicates changes and progress to client stakeholders and key colleagues; Assist Project Managers with status reporting; Strives to complete projects on time and budget; Helps organize and manage program team activities. Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages their growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve consultative and leadership skills. Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.