Quality Engineer

About The CompanyTherapyNotes.com is a leading provider of cloud-based practice management software tailored specifically for mental health professionals. Established with the mission to streamline administrative tasks and enhance clinical efficiency, the company offers an integrated platform that combines scheduling, billing, documentation, and telehealth services. With a focus on innovation and user-centric design, TherapyNotes.com empowers mental health practitioners to deliver exceptional care while simplifying their administrative workflows. The company prides itself on its commitment to customer satisfaction, continuous product development, and fostering a collaborative work environment that values diversity and inclusion.About The RoleWe are seeking a dedicated and detail-oriented Customer Success Manager to join our dynamic team at TherapyNotes.com. In this role, you will be instrumental in ensuring our clients receive maximum value from our platform, fostering long-term relationships, and driving customer satisfaction. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and a passion for helping mental health professionals succeed. This position offers an exciting opportunity to work in a fast-paced, innovative environment where your efforts directly impact the growth and success of our clients and the company.QualificationsBachelor's degree in Business, Psychology, Healthcare Administration, or a related field.Minimum of 3 years experience in customer success, account management, or a related customer-facing role.Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients.Strong problem-solving skills and the ability to handle complex customer inquiries effectively.Experience with SaaS products, preferably within the healthcare or mental health industry.Proficiency in CRM software and Microsoft Office Suite.Self-motivated with a proactive approach to customer engagement and retention.ResponsibilitiesAct as the primary point of contact for assigned clients, ensuring their needs are met and expectations are exceeded.Onboard new clients efficiently, providing training and support to maximize platform utilization.Develop a deep understanding of TherapyNotes.com products to provide expert guidance and troubleshooting assistance.Monitor client health scores and engagement metrics to identify opportunities for upselling or renewal.Collaborate with sales, product, and support teams to address client feedback and implement improvements.Conduct regular check-ins with clients to assess satisfaction and gather feedback for continuous improvement.Create and maintain detailed documentation of client interactions, issues, and resolutions.Assist in developing educational materials and resources to enhance client onboarding and ongoing support.Stay informed about industry trends and best practices to provide relevant insights and recommendations to clients.BenefitsTherapyNotes.com offers a comprehensive benefits package designed to support our employees' well-being and professional growth. This includes competitive salary packages, health, dental, and vision insurance, and a 401(k) retirement plan with company matching. We promote a flexible work environment with options for remote work and flexible hours to support work-life balance. Our employees have access to ongoing training and development opportunities, wellness programs, and a collaborative team culture that encourages innovation and continuous learning. Additionally, we provide paid time off, holidays, and other employee-centric benefits to ensure a supportive and rewarding workplace experience.Equal OpportunityTherapyNotes.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic. We believe that a diverse workforce fosters innovation and drives our success, and we are dedicated to providing equal employment opportunities to all qualified candidates.