Receptionist Team Leader

Full-Time Receptionist Team Leader – Better Pet Vets Andergrove Are you an experienced veterinary receptionist or customer service professional ready to take the next step into leadership? Join the friendly and supportive team at Better Pet Vets Andergrove, where we’re passionate about providing gold-standard care for pets — and genuine care for our people, too.About the RoleWe’re looking for a confident and organised Receptionist Team Leader to oversee the daily operations of our busy front-of-house across our Andergrove clinic. In this hands-on role, you’ll lead by example, support our reception team, and ensure our clients and patients receive exceptional service at every visit.Key ResponsibilitiesLead, mentor and support our reception teamCoordinate daily reception operations to ensure smooth client flowDeliver outstanding customer service and build strong client relationshipsManage bookings, payments, and client communications efficientlyCollaborate closely with vets, nurses and management to ensure a seamless experience for clients and patientsAbout YouPrevious experience in a veterinary reception, medical, or customer-facing leadership roleExcellent communication, time management and organisational skillsA friendly, professional and compassionate mannerConfidence handling busy periods and managing competing prioritiesA genuine love for animals and a passion for providing great client careWhy Join Better Pet Vets?Work 38 hours per week across 4 working days, with 1 RDOSupportive, inclusive and fun team cultureOpportunities for growth and professional developmentAccess to a network of experienced veterinary professionalsStaff discounts and wellbeing support programsIf you’re looking to join a supportive, community-focused veterinary team that values professionalism, kindness, and teamwork — we’d love to hear from you! Please apply online with your update resume.