Regional Partner Relations Lead – EMEA

Why should you join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.The candidate will be part of Growth Ops & Partnerships, working closely with Operations and Commercial teams to turn strategic partnerships into sustainable TPV, margin, and resilience at regional level.Role Description (goals And Objectives)Own and nurture relationships with key regional partners (e.g., processors such as Fawry, Capitec, Paystack, PayU and similar players) and relevant new payment method regulators, becoming dLocal’s “face in the market”Translate global strategy into local execution: jointly define and run joint business plans with priority partners to unlock TPV, improve economics, and strengthen our product capabilitiesDrive partner performance and resilience: monitor health (conversion, uptime, SLAs, costs), coordinate incident follow-up, and push for redundancy and new capabilities where neededBridge external stakeholders and internal teams (Product, Ops, Finance, Fraud, Compliance, Legal, Public Affairs) so that commercial opportunities and regulatory changes turn into concrete, on-time deliveriesAnticipate and shape regulatory and scheme agendas in the region, working hand-in-hand with regulators, card schemes and industry forums where relevantKey ResponsibilitiesPartner & regulator relationship managementBuild and maintain senior, multi-level relationships (C-level, product, ops, risk, regulatory) with:Priority local partners (e.g., Fawry, Capitec and similar financial institutions in Africa and Asia)Regulators, and central banks relevant to our business (directly or via Public Affairs / Legal)Act as a single point of contact for your region for key partners, ensuring consistent communication and fast, coordinated responses to issues and opportunitiesJoint business planning & executionLead joint business plans with selected partners: TPV growth, product roadmap, marketing initiatives, and performance / cost targetsIdentify and prioritize new workstreams: new countries, products (APMs, BNPL-like rails, wallets), features (network tokens, 3DS, card-present, RTP), or commercial models (rev-share, incentives)Work with internal teams to secure resources and unblock decision-making (e.g., pricing, tech investment, risk appetite) needed to deliver on those plansPerformance, economics & riskMonitor partner health scores: approval rates, latency, uptime, incident volume, SLAs, and TPV/margin contribution by corridor and merchant clusterProactively drive cost and NTR improvements (pricing, FX spreads, fee tiers, incentives), in coordination with Finance and Global Partners & EnablementEnsure redundancy for critical flows (fallback providers, alternative routes) in your region, aligned with global resilience targetsRegulatory & scheme alignmentTrack regulatory and scheme developments affecting our operations in the region; turn them into clear impact assessments and action plans for internal teamsSupport license, audit, and compliance work by providing local context, partner input, and market benchmarks as neededInternal leadership & collaborationBe the regional “go-to” person for partner and regulator topics for Growth Ops & Partnerships, Core Ops, and Commercial teamsContribute to playbooks, onboarding materials, and templates so that partner management becomes scalable and repeatable across countries and teamsIdeal Candidate – Capabilities And BackgroundExperience8–12+ years in payments / fintech / banking / card schemes, with a focus on partnerships, business development, or strategic account managementProven track record owning senior relationships with: Major banks / wallets / processors or Card schemes (Visa, Mastercard, etc.) or Regulators / central banks / public authorities in financial servicesHands-on experience working on joint initiatives across commercial, product, operations and compliance (e.g., new payment methods, cross-border corridors, regulatory-driven launches)CapabilitiesStrong relationship builder and influencer, comfortable with C-level discussions and detailed operational follow-upStructured, analytical mindset: able to work with TPV, conversion, cost and margin data to define priorities and quantify impactExcellent communicator (written and verbal) in English; additional regional languages are a plus (Arabic, French, Portuguese, etc. depending on region)High ownership and bias to action: moves from problem to plan to execution, and is comfortable dealing with ambiguity and incomplete informationAbility to navigate complex organizations (internally and externally), aligning diverse stakeholders towards clear, measurable outcomesNice to haveExperience working with, or within, large global merchants, networks, or PSPsExposure to BNPL, wallets, RTP, and alternative payment methods strategies in emerging marketsPrior experience interacting with African or Asian regulators, central banks or industry associationsWhat do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: Flexibility: we have flexible schedules and we are driven by performance Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded Learning & development: get access to a Premium Coursera subscription Language classes: we provide free English, Spanish, or Portuguese classes Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.What happens after you apply?Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.