Sales Business Retention Lead - Arabic and English fluent EXPIRED

About the Role:As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.Responsibilities:Address the most complex customer retention challenges.Oversee and manage strategic customer records.Develop and execute cutting-edge customer retention strategies.Perform in-depth follow-ups to guarantee customer satisfaction.Provide authoritative product and service information.Mentor and guide junior associates in addressing escalated issues.Spearhead advanced retention-focused sales initiatives.Collaborate with senior management for high-impact problem resolution.Conduct in-depth analysis and strategic reporting on customer feedback.Skills:Customer Relationship Management: Top-tier expertise in customer relationship techniques.Communication: Exemplary verbal and written communication abilities.Language: Must be fluent in both Arabic and English.CRM Software: Strong proficiency in CRM tools.Problem Solving: Resolve the most challenging client issues with ease.Time Management: Expert ability to juggle numerous complex tasks.Active Listening: Superior understanding of client needs and swift responsiveness.Team Collaboration: Lead and guide cross-functional team efforts.Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.