Sales Development Representative / Inbound SDR LATAM - Mexico City

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right inWe’re looking for a dynamic Sales Development Representative to be part of the first employees of our Mexico office and play a significant role in our expansion to the LATAM region (Mexico, Colombia, and Chile). This position is based in Mexico City (Polanco) , and as one of the first employees in the country, you will have a direct impact on building Aircall’s presence in the region.In this inbound-focused role, you will engage with prospects who have shown interest in Aircall's services, qualify them, and pass them along to the Account Executives for further sales discussions. This is an exciting opportunity for someone looking to develop strong consultative sales skills, contribute to the regional sales goals, and be part of a fast-growing SaaS company.Key Responsibilities:Engage with inbound prospects from Mexico, Colombia, Chile, and other LATAM countries via chat and phone calls to qualify them for the next steps in the sales cycle.Gather valuable prospect information to pass along to Account Executives in the LATAM market, assisting in closing deals and expanding Aircall's customer base.Collaborate closely with the IBERIA/LATAM sales teams to ensure smooth coordination and consistent messaging across markets.Develop your consultative sales skills by learning from experienced AEs and gaining exposure to the entire sales cycle.Contribute to growing Aircall's presence in the LATAM market by driving lead generation and supporting regional sales goals.Qualifications:Fluency in both Spanish and English (written and spoken) is required to engage with prospects across LATAM.Market knowledge is essential—whether through living in, visiting, or having a strong affinity for LATAM cultures and business practices.Strong communication skills: You actively listen, show empathy, and approach challenges with a problem-solving attitude.Excellent time management and organizational skills: You can manage a high volume of accounts and prioritize effectively.Willingness to learn and grow: You’re entrepreneurial, driven, and excited to develop your sales skills while contributing to Aircall’s expansion in LATAM.Positive energy & enthusiasm: You bring a can-do attitude, motivating both yourself and your team to reach new heights.Experience with Salesforce and revenue engagement tools like Gong or Outreach is a plus.Why join us?🚀 Key moment to join Aircall in terms of growth and opportunities💆‍♀️ Our people matter, work-life balance is important at Aircall📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite & multi-cultural mindset💶 Competitive salary package & benefitsDE&I Statement:At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds. Find our Candidate Privacy Notice Here.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.