Sales Learning & Development Specialist

We are looking for an experienced Learning & Development Specialist to join our growing team based in Cairo, Egypt. This role focuses on designing, delivering, and enhancing training programmes for our Sales and Support Call Center teams — both on-site and remote. It is a great opportunity for a driven professional passionate about people development, learning culture, and operational excellence.ResponsibilitiesDevelop, implement, and personally deliver comprehensive employee training and development programs for sales and support call center functionsDesign and conduct engaging training sessions aligned with business goals and performance needsCreate, adapt, and present training materials for different audiences (new hires, existing staff, team leads)Conduct onboarding programs and provide hands-on guidance during the learning phaseFacilitate workshops, internal trainings, and online learning sessionsEvaluate training effectiveness through assessments, feedback, and observation, making data-driven improvementsPrepare and present reports on training outcomes and employee progressParticipate in mentorship initiatives and provide one-on-one coaching as neededRequirementsHigh school diploma or equivalent (additional education in HR, Education, or related fields is an advantage)3+ years of proven experience in Learning & Development and Quality Assurance within a large organisation, including setting up training functions from scratchDemonstrated success in developing training programs for sales and support teams, including remote and on-site staffStrong expertise in adult learning principles, instructional design, and training methodologiesSolid knowledge of COPC standards, with the ability to adapt them to specific business contextsProficiency in CRM systems, Learning Management Systems (LMS), and reporting toolsStrong analytical skills to interpret performance data and derive actionable insightsExcellent interpersonal and coaching skills with a high level of empathyProactive, results-driven attitude with strong problem-solving and decision-making capabilitiesFluency in English and Arabic (spoken and written)Must be based in Cairo, Egypt, or willing to relocateWe offerCompetitive salary, health and life insurance coverage, and employee-friendly policiesBonus system based on business performance and the team effortStructured development programs, professional certifications, and clear promotion pathsWork on innovative insurance products and contribute to the company’s digital futureVibrant workplace culture with diverse teams, collaborative atmosphere, and values built on service excellence