Sales Programs & Dispute Management Specialist

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.The Sales Programs & Dispute Management Specialist is responsible for implementing, and administering sales MDF (Marketing Development Funds), ensure accuracy in payouts and resolve discrepancies.The specialist will collaborate closely with the client, sales operations, and finance teams to ensure that all program activities are compliant, data-driven, and aligned with business objectives.Key responsibilities:MDF Planning: Work with the Client Sales Leadership team to define the objectives, MDF plans and strategyProgram Administration: Implement and manage sales MDF plans and commission programs, maintaining accuracy in metrics, targets, payout structures, and performance thresholds.Case & Dispute Management: Review and investigate claims or discrepancies related to sales incentives and MDF payouts, ensuring timely and accurate resolution.Data Analysis: Analyze sales and program data to assess performance, detect anomalies, and provide actionable insights.Compliance Oversight: Ensure all MDF and sales programs comply with company policies, regulatory requirements, and client guidelines.Stakeholder Collaboration: Work closely with the client, finance, and operations teams to manage escalations, exceptions, and policy clarifications.System Administration: Manage the sales MDF calculation system, ensuring accurate data input and timely commission payoutsOffer comprehensive consultation to partners: training, onboarding, finance queries, analytic and exception handling, ensuring seamless integration and adherence to the partner program protocols (voice and email)Required Qualifications:High school DiplomaAdvanced English (C1)3+ years of experience in Claims, Disputes, Sales Operations, or Financial Case Management in a BPO or corporate environmentStrong analytical and investigative skills with proven ability to identify and resolve data discrepanciesExperience managing large data sets and working with CRM or ticketing systems (Salesforce preferred)Experience in onboarding processes, including documentation and compliance checksStrong interpersonal skillsPreferred Qualifications:Advanced Portuguese (C1)Expertise in implementing and structuring sales MDF plans, including commission structures and performance-based rewardsUnderstanding of sales processes, key performance indicators (KPIs), and sales methodologiesProficiency in Excel, Power BI, or similar analytical toolsAbility to manage multiple projects simultaneously, meet deadlines, and prioritize tasks