Salesforce Business Analyst

A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we're probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.RequirementsAs a Salesforce Business Analyst, reporting into the Salesforce Architecture Manager, you role will be primarily responsible for supporting end users, driving adoption, ensuring strong data governance, and enabling process improvements for our stakeholders through the Salesforce tech stack and related ecosystem. You will need to have analytical, functional, and technical skills, along with best practice knowledge for using Salesforce technologies and clouds to provide positive business outcomes. Moreover, your role will require excellent communication skills as you will be collaborating with cross-functional teams such as Sales, Customer Success, and Product.ResponsibilitiesSolution design and implementation - primarily focused on Salesforce, across multiple projects, involving cross-functional groups, departments, and external vendorsPerform complex business and system analysis work to optimise business processes through designing and implementing end-to-end user-centric solutions supporting business requirementsDocument detailed diagrams of the current and future state business problem, user stories and requirements, as well as identifying gaps, and discover new opportunities for automationTranslate functional business problems into technical requirements that align with industry best practices and support business goalsResearch and promote business workflow and technology discussions, and make appropriate recommendations to improve efficiency and end-user experienceCreate and present proposed solution designs clearly via diagrams, presentations, and verbally to the business stakeholdersFacilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end-user acceptance testing sessions with employeesPropose solutions that optimise Salesforce system performance, increase adoption of Salesforce and improve user experienceMeasure the productivity impacts, improvements, and other key metrics changes because of the implementation of new processes and technologiesPerform post-project go-live support to ensure adoption and successful change managementMaintain business documentationRequired Skills5+ years of experience as a Business AnalystAbility to understand business requirements and convert them into solution designsFamiliarity and experience working in a variety of business solutions. Previous Salesforce experience with Sales, Service, Marketing cloudsProven ability to work creatively and analytically in a problem-solving environmentDeep understanding of how systems and automation support end-to-end business processesExcellent time management, communication, presentation, and interpersonal skillsPrevious experience with Revenue and Data cloud, Agentforce(but not required)Salesforce Administrator, Salesforce Platform App Builder certificates are mandatorySalesforce Sales cloud consultant, Salesforce Service cloud consultant, Salesforce Data cloud consultant, Salesforce Marketing cloud consultant (nice to have)BenefitsThe opportunity to be part of something big - the world's fastest growing beauty marketplaceFlexible working hours and opportunity to work remotely within your countryWork in a welcoming team which is always ready to helpOpportunity to develop in an international environment - we have teams in 6 countriesAdditional benefits that might differ depending on the locationOur Diversity and Inclusion Commitment:We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you .Kindly submit your application and CV in English to ensure it is successfully reviewed.