Salesforce Business Analyst

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.We are currently seeking competent individuals to fulfill the role of Salesforce Business Analyst to join our dynamic team for our client, one of the major banks.Location Address: 2 days/week in office, may increase to 4 daysContract Duration: 6 monthsPossibility of extension or conversion to FTE: PossiblyTypical Day in Role:-Collaborate with business and technical stakeholders to gather, analyze, and refine functional and non-functional requirements, ensuring alignment with strategic objectives and technical feasibility.-Lead and support day-to-day project activities, ensuring adherence to the organization’s risk culture, compliance standards, and operational controls.-Translate business needs into clear, actionable specifications and user stories, facilitating effective communication between business units and development teams.-Contribute to the design, development, and delivery of software solutions for Scotiabank’s Commercial Customers and internal users, with a focus on scalability, usability, and compliance.-Maintain and enhance the Salesforce platform, ensuring system availability, performance, and resolution of application issues in a timely manner.-Stay current with Salesforce technologies and industry best practices, applying relevant updates and innovations to improve platform capabilities.-Foster a collaborative environment that promotes continuous improvement, operational efficiency, and proactive risk management across the team.Candidate Requirements/Must Have Skills:-Extensive Salesforce Platform Expertise: Demonstrated in-depth knowledge of Salesforce products including Financial Services Cloud, Service Cloud, and Sales Cloud, with hands-on experience in configuration and user management.-10+ years of requirements Gathering & Integration Experience: Proven ability to elicit, analyze, and document business and technical requirements for Salesforce features and integrations, ensuring alignment with business objectives and system capabilities.-Platform Configuration Skills: Experience in building and configuring out-of-the-box Salesforce functionality, leveraging the platform’s full capabilities to deliver scalable and maintainable solutions.-Hands-On Experience with Financial Services Cloud: Practical experience in configuring user profiles, page layouts, and other components within Financial Services Cloud to support business processes and user needs.-Business Analysis & Planning: Active participation in the planning and analysis of system changes and enhancements, translating business needs into actionable technical specifications and user stories.Nice-To-Have Skills:• Experience with nCino Credit Origination (managed package for Salesforce) – Credit package on top of Salesforce – looking for some experience hereSoft Skills Required:•Ability to translate technical knowledge into business value.• Strong communication skills to be able to communicate with various stakeholders/external teams and problem-solving• Working collaboratively – strong team player•Capable of adapting quickly, managing multiple demands & competing priorities, while delivering deadlines•Proven abilities to take initiative and be innovative.Education:Bachelor's or Master's degree in Computer Science or a related field.