Scheduling Manager / Patient Access Manager

About This RoleThe Scheduling Manager builds and leads the scheduling function for the myPlace Health PACE program—designing workflows, team structure, and KPIs that deliver timely, coordinated access to primary care, specialists, therapies, assessments, and transportation.This newly created role blends hands-on operations with strategic planning: you’ll stand up scalable processes, optimize tools and dashboards, and drive a high-performing, participant-centered culture. You’ll partner daily with the IDT, Transportation, Enrollment, and Center Operations to keep services aligned and moving.Expect a fast-paced, office-based environment with heavy computer and phone use, plus frequent in-person and virtual communication. If you’re a mission-driven leader who loves building systems and using data to improve access and experience for frail and older adults, you’ll thrive here.What Does Success Look Like In This New Role?Lead and inspire the team: Guide a high-performing Scheduling team that coordinates participant appointments across the clinic, day center, home visits, and external providersGrow talent and culture: Recruit, mentor, and develop staff while fostering a collaborative, participant-centered culture aligned with myPlace Health’s mission and valuesCoach with clear goals: Set expectations, track KPIs, and provide regular feedback and recognition to keep the team focused, supported, and engagedOwn the schedule, end to end: Oversee daily scheduling workflows for primary care, specialists, therapies, assessments, and transportationMaximize access to care: Optimize provider templates, lead times, and same-day availability so participants get the right care at the right timeConnect the dots across teams: Partner closely with the IDT, Transportation, Enrollment, and Center Operations to keep services coordinated and running smoothlyTurn data into action: Monitor metrics like appointment accuracy, no-shows, cancellations, and utilization—and use insights to drive improvementReduce friction, reduce wait: Implement strategies that minimize scheduling errors, cut wait times, and improve communication across departmentsAlign scheduling with strategy: Work with Care Delivery Operations leadership to ensure scheduling supports panel management, care continuity, and capacity planningTackle barriers head-on: Lead root cause analyses on missed appointments, delays, and other access barriers, and drive solutions with clinical and operational partnersStreamline workflows & tools: Design and refine scheduling workflows that are efficient, accurate, and participant-friendlyPartner on tech that works: Collaborate with Product, IT, EMR, and analytics teams to enhance scheduling systems, troubleshoot issues, and roll out new solutionsPlan for coverage and peak times: Support cross-training and coverage plans so operations stay smooth during staff absences and high-demand periodsLeverage dashboards and data: Work with analytics to build and use dashboards that track volumes, utilization, and access gaps across clinics and marketsChampion participant experience: Ensure the team delivers timely, empathetic, and culturally responsive communication to participants and caregiversOwn escalations with care: Serve as a key point of contact for complex scheduling issues and partner with leaders to resolve them quickly and thoughtfullyKeep us compliant and audit-ready: Maintain adherence to PACE, CMS, DHCS, and HIPAA requirements related to scheduling and participant informationMeasure what matters: Establish and monitor scheduling performance and quality metrics, sharing insights and trends with leadershipSupport reporting & oversight: Partner with Compliance, Quality, and Care Delivery Operations to support audits, surveys, and regulatory reporting needsJump in where needed: Take on additional related duties and special projects as needed to support our participants, your team, and the growth of the programWhat Does An Ideal Candidate Look Like?Education that fits: Bachelor’s degree in Healthcare Administration, Business, or a related field required (equivalent experience may be considered)Proven leadership in healthcare: At least 2+ years in a supervisory or lead role in a healthcare settingDeep scheduling experience: 5+ years of experience in patient scheduling within a health plan or managed care environmentPACE/value-based savvy: Experience in a PACE program, managed care, or other value-based care environment strongly preferredBuilder mindset: Demonstrated success standing up or optimizing scheduling workflows, systems, or entire departments in a healthcare settingScheduling operations expertise: Strong understanding of scheduling best practices, appointment templates, provider capacity management, and patient flowTech-forward approach: Experience with EMR systems (Athena, Epic, or similar), scheduling software, and data dashboardsData-driven decision-making: Comfortable using reporting tools and analytics to track KPIs and drive operational performanceRegulatory awareness: Working knowledge of HIPAA, CMS, and DHCS regulations related to participant information and scheduling compliancePeople leadership chops: Proven ability to build teams, establish new processes, and lead change in fast-paced or startup-like environmentsCoaching & motivation skills: Skilled in mentoring, supporting, and motivating diverse staff toward shared goalsCollaborative energy: Able to partner effectively with interdisciplinary teams, including clinicians, transportation, enrollment, and operations leadersMission-first mindset: Excellent communication, problem-solving, and decision-making skills with a focus on participant-centered service and improving access to care for frail and older adultsAdaptable and resourceful: Thrives in an evolving, growing organization and stays calm and solution-focused through changeDetail-focused and proactive: Strong attention to detail and a knack for spotting and resolving operational challenges earlyLanguage skills a plus: Bilingual in English and Spanish preferred but not requiredThe Fine Print:Your schedule: Full-time, exempt role scheduled Monday–FridayWhere you’ll work: 100% onsite to stay close to the Scheduling team and day-to-day operationsYour home base: Role will be based across our Greater Los Angeles and South Los Angeles sites, as operational needs evolveThe Physical Requirements and Environment: Office-based and dynamic: Primarily works in a busy office setting with frequent activity, background noise, and interruptionsComputer-forward work: Requires extended periods of sitting, focusing, and working at a computer to review schedules, dashboards, and reportsHigh-volume communication: Involves frequent talking and active listening—in person, over the phone, and via virtual platforms—to coordinate with participants, caregivers, and team membersMulti-tasking on the move: May require occasional walking within the center or between departments to collaborate with on-site teamsTech & phone usage: Regular use of a telephone, headset, and standard office equipment as part of daily workReasonable accommodations: Physical and mental requirements can be met with or without reasonable accommodationBuild the Scheduling Engine for myPlace HealthIf you’re excited by the idea of building something from the ground up and using your scheduling expertise to make care more timely, coordinated, and human for frail and older adults, we’d love to meet you.Bring your leadership, your curiosity, and your heart for service—and help us shape a scheduling function that truly supports participants, caregivers, and care teams. Apply today and be part of growing the myPlace Health PACE program.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.What’s In It for You?At myPlace Health, we believe that when we take exceptional care of our people, they can take exceptional care of our participants. That’s why we’ve built a comprehensive, people-first rewards package designed to support your well-being—professionally, financially, and personally.Here’s a snapshot of what you can look forward to:Competitive Pay & Total RewardsWe offer a strong base salary along with a total rewards package that reflects your experience, education, certifications, and the location of your role. For onsite roles, we adjust pay based on local markets; remote roles are aligned to national pay benchmarks.Performance-Based IncentivesOur industry-leading incentive plan recognizes your contributions and rewards success based on the performance of both your team and the organization.Ongoing Growth & FeedbackYou’ll receive two performance reviews per year (when applicable), giving you the chance to grow, reflect, and celebrate your achievements.Plan for Your FutureTake advantage of our 401(k) plan with an employer match—because your future matters.Health Coverage that Fits Your LifeChoose from six medical plans, with up to 80% of premiums covered for employees and 75% for dependents.More Than Just MedicalWe’ve got you covered with dental and vision insurance, FSA/HSA options, short- and long-term disability, basic life insurance, and additional benefits like accident, critical illness, and hospital indemnity coverage.Generous Time OffRecharge with 20 days of PTO to start, 12 paid holidays, and 2 floating holidays each year.Support for Your LearningWe prioritize your professional development with a generous CME/CEU budget, dedicated time off for learning, and ongoing growth opportunities.Family Comes FirstOur family-friendly culture includes paid parental leave and a child care stipend to help support you at home.