Sea Logistics Operational Care Specialist, Documentation

It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.‎You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.How you create impactYou will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.To review + ensure alignment of shipping instructions, clarifying any deviations/conflicts taking country regulations, export compliance, rate + routing information into consideration.To issue BAL specimen + release BAL B/L as per Financial Guidelines + working instructions.To timely and accurately submit carrier OBL instructions, VGM + security filings.To ensure departure confirmations (or deviations v. scheduled departure) are shared with the CCLs.To issue sales invoices within 24 hours from departure.To immediately escalate problems, operation disputes or discrepancies to more senior roles as relevant.To monitor the operational performance of carriers + other vendors, escalating/creating awareness if performance + commitments are not being delivered.To collaborate with CCLs through proactive provision of information, knowledge, solutions + alternatives to deliver customer satisfaction.To ensure data quality as required for timely + accurate customer reporting.To support + resolve claims + disputes.What we would like you to bringBachelor’s degree in Logistics, Supply Chain Management, or a related field.1–2 years of experience in documentation role in Sea Logistics or a similar position.Good at English.Strong communication, conflict resolution, problem-solving, and time management skills.Team-oriented mindset with flexibility to work overtime and manage high-pressure situations, especially during peak seasons.Careful, proactive, fast learner, with good logical thinking.What's in it for youAt Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.People-Centric Culture: Join a team where your voice matters and people genuinely care.Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.Rewards & Recognition: Get rewarded for your passion, performance, and potential.Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.