Senior CRM Executive

🌟 WE ARE HIRING! – Senior CRM Executive (Post Sales) 📍 Dubai, UAE 🏢 Skyland Horizons Real Estate Development L.L.C Are you a customer-obsessed professional with strong experience in real estate post-sales? Do you excel at relationship management, documentation, collections, and delivering a seamless client journey?This is your chance to join Skyland Horizons, one of Dubai’s growing real estate developers, and play a vital role in shaping the post-sales experience for our valued clients. Key ResponsibilitiesBuild and maintain strong relationships with new and existing customers.Manage reservation forms, SPAs, and all required sales documentation.Coordinate with the Dubai Land Department for Oqood registrations.Handle brokerage releases from Escrow accounts and manage related paperwork.Issue payment demand notes and ensure timely collections.Maintain and update the customer database and Salesforce CRM.Follow up with clients for payments and receipt issuance.Liaise with Accounts, DLD, and internal SPOCs for smooth process flow.Track the full customer lifecycle from booking to handover.Coordinate with project teams for apartment/flat handover.Assist clients with housing loan documentation (if needed).Send greetings and maintain strong customer interaction for retention.Provide clients with regular updates on site progress.Ensure all activities follow company SOPs and post-sales standards.Requirements ✔ Any bachelor’s degree ✔ 2-4 years real estate experience (Dubai preferred) ✔ Strong background in post-sales, CRM, handover, and documentation ✔ Experience handling HNI clients is an advantageSkills: ✔ Excellent communication and customer service skills ✔ Deep understanding of the real estate sales & post-sales process ✔ Basic knowledge of RERA and DLD procedures ✔ Strong coordination, follow-up, and multi-tasking abilities ✔ Salesforce experience highly preferredWhy Join Skyland Horizons? ✨ Professional work environment ✨ Opportunities for growth within the company ✨ Work directly with management and cross-functional teams ✨ Play a key role in client satisfaction and brand reputation