Senior Manager - Residential Smart Community Digital Transformation

Job DetailsJob Title: Digital Community Adoption & Delivery LeadReports to: Director, Engineering & Technical ServicesDivision: Community, Hospitality & ServiceJob PurposeTo provide and implement a strategic delivery plan that ensure Saadiyat Grove is continually recognized as the smartest tech enabled districtRoles, Responsibilities, DutiesDigital Community Adoption & Delivery Lead is responsible for providing strategic leadership and tactical management for all hardware and software required at Saadiyat Grove. The role enables maximum operational efficiency, an enhanced user experience on a framework of system security. An experienced and innovative leader that will thrive on discovery, develop solutions and implement the smart systems required for Saadiyat Grove.The role provides and implements a forward-thinking digital strategy that ensures Saadiyat Grove is recognized as the most connected, intelligent, and people-centric district in the region, fully aligned with Grove’s vision and mission of creating sustainable, community-driven smart living.It requires collaboration across departments, driving a culture of innovation, teamwork, and excellence with every digital initiative to enhance both operational efficiency and resident experience.As an ambassador for Saadiyat Grove you will demonstrate a comprehensive understanding of each smart system’s functionality, integration, and purpose, with the ability to effectively utilize the systems to optimize operational performance and enhance user experience.Key Responsibilities:Aligned with the Groups Digital Futures team define and implement a ‘Smart Systems’ strategic plan and roadmap that clearly demonstrates the digital related requirements for Saadiyat GroveImplement a security policy and protocol that reflect Group Policy to protect the network infrastructure and operating systems from any breaches or cyber attacksEnsure all systems and related activities are compliant with statutory obligations, Company Policy and operating to internationally recognised standardsCollaborate with the Saadiyat Grove leadership teams to align digital initiatives with their operational needsWork closely with the Company Group Digital Future Strategy to remain aligned with current trends, focusing on creating a hospitality-inspired living experienceLead cross-functional teams and 3rd party suppliers to deliver seamless digital experiences, ensuring high engagement and satisfaction among usersRepresent Saadiyat Grove on the development and deployment of digital platforms and applications proposed by the Group Digital Future Strategy, ensuring they are user-friendly, innovative, and meet the needs of our communitiesUtilise data and analytics to measure and report on the success of digital initiatives and make informed decisionsStay abreast of industry trends and emerging technologies to ensure our digital solutions remain cutting-edge and competitiveEnsure operational staff effectively adopt and utilise the digital systemsMonitor and log all issues and bugs, prioritize them based on impact, and escalate for resolution.Represent Saadiyat Groves operational needs for all system developmentsIn collaboration with the Group Digital Future Strategy, implement a development road map for continuous improvementImplement a governance group approval process for any new updates or introductions to Saadiyat GroveProvide all necessary support, documentation and training directly or through the system provider to ensure effective use and delivery of any smart solutionLead on the procurement of all systems required atThe Grove. Supporting the Group Digital FutureStrategy as and when requiredConduct regular audits on suppliers to maintain the security, performance and reliability of all digital systemsRegularly monitor financial performance against service charge and other budgets under direct controlAssist with the formulation of the annual budget by setting operational budgets and preparing cost forecasts for smart systemsBe an ambassador for Saadiyat Grove and actively contribute to events, activations and tasks that promote the districtKey Achievement AreasSmart System Strategy implemented with annual departmental business objectives setSmart Systems road map rolled out to enable a proactive approach to innovative solutions and continuous improvementGovernance framework implemented; members meet regularly with progress tracked and recordedCyber Security framework in place that includes, policy, process and audit.Operating model that reflects internationally recognized standardsTimely and accurate completion of reports. presentations and requested administrationEvidence the annual objectives are deliveredDelivering success within budgetA valued contributor and collaborator of the Group Digital Futures teamsQualification:Bachelor's degree in computer science, Design or a related field.Advanced degree preferred.Advanced understanding network infrastructure, cyber security and data analysis.Proven experience in delivering digital native experiences across multiple devices and platformsDemonstrated expertise in agile methodologies and product deliveryPrior experience in delivering B2C digital experiences,particularly in a community or hospitality settingStrong leadership skills with the ability to inspire and manage cross functional teams.Excellent communication and interpersonal skillsStrategic thinker with a passion for innovation and excellence in digital experiences.SAFE, Scrum & Product CertificationUnderstanding of JavaScript Frameworks Node.js, Next.js, Vue.js,Serverless software and infrastructure architectureDigital service management skillset i.e jira, motion …etc