Senior Operation Manager (Sales)

Location: KL, MalaysiaProject : Global Tech CompanyEmployment Type : Permanent Working Hour : 40 hour per weekFunction : Inside Sales Operations & Team LeadershipIndustry : Business Process Outsourcing (BPO)🌟 Role SummaryWe are looking for a results-oriented Senior Operations Manager to lead a high-impact inside sales program for a global tech client. This role is ideal for someone who thrives in fast-paced environments, excels at managing remote and hybrid sales teams, and is passionate about driving conversion through strategic enablement.🛠️ Key ResponsibilitiesOversee day-to-day operations of a large-scale inside sales team focused on SMB and mid-market outreach.Drive performance across lead qualification, pipeline generation, and deal closure metrics.Collaborate with client stakeholders to align sales goals, forecast volumes, and implement growth strategies.Monitor CRM hygiene, funnel velocity, and agent productivity to ensure consistent performance.Lead, coach, and develop Team Leaders and Sales Agents across multilingual markets.Partner with QA, Training, and WFM teams to ensure operational excellence and readiness.Analyze sales data to identify trends, gaps, and opportunities for improvement.👤 Requirements8+ years in BPO or sales operations, with 3+ years in a leadership role managing inside sales teams.Strong understanding of SaaS or tech sales cycles, preferably in APAC or global markets.Experience with CRM platforms and sales enablement tools.Excellent communication and stakeholder management skills.Fluent in English; additional language skills are a plus.Bachelor’s degree in Business, Marketing, or related field.