Travel Product R&D & Customization Executive

About ARBA TravelARBA Travel marries humane with technology to build the best travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We aim big, start small & move fast.We work only with A-Talents. We favor hiring from diverse backgrounds, not just in tourism.Our team spans various disciplines from top universities worldwide: Finance, Engineering, Political Economy, Biotech, Law, Computer Science, Digital Marketing, Islamic Studies, and Tourism. Some of us are also actively involved in NGOs & philanthropy.Are you a travel enthusiast with a passion for creating memorable experiences?Do you thrive in a fast-paced, dynamic environment where your creativity and problem-solving skills can shine?If so, we're looking for a talented Product Specialist to join our team at ARBA Travel.As a Travel Product Executive, you'll play a pivotal role in crafting exceptional travel experiences for our valued customers. You'll be responsible for handling product requests and inquiries, ensuring they are processed accurately, and efficiently, and meeting our high standards of quality.Key Responsibilities:1) Product Request Management:Receive and review product requests and inquiries from sales and other relevant teams.Respond promptly and accurately to all requests within established deadlines.Ensure requests are processed meticulously, adhering to ARBA Travel's experience standards and quality guidelines.2) Collaboration and Optimization:Collaborate closely with the PT R&D Team to optimize costs and enhance the experience for each destination and package.Leverage your expertise to identify opportunities for improvement and streamline processes.Essential skills and qualificationsMultitasking Mastery: You possess the ability to juggle multiple tasks simultaneously, maintaining focus and efficiency under pressure.Quick Learner and Action-Oriented: You have a knack for grasping new concepts quickly and translating them into actionable results.Organized and Detail-Oriented: Your approach to work is structured and meticulous, ensuring every detail is accounted for.Google Sheets Proficiency: You are well-versed in Google Sheets, utilizing these tools effectively for data analysis and task management.Complexity Comprehension: You have a keen ability to understand and navigate the complexities of product requests and inquiries.Bonus PointsTravel Industry Experience: Prior experience in the travel industry is a valuable asset, providing you with a deeper understanding of customer expectations and industry trends.Flexible Work Schedule: You are open to working outside regular office hours, demonstrating your adaptability and commitment to the job.Accountability and ResponsibilitiesTimely Delivery: You are accountable for completing product requests and inquiries within the agreed-upon timeframe.Accurate Calculations: You utilize the provided product calculator to ensure all cost estimates are precise and aligned with company standards.Quality Assurance: You maintain the highest quality standards for processed requests, ensuring they meet ARBA Travel's experience expectations.Effective Communication: You foster open and clear communication with sales, PT R&D, and other relevant teams to ensure seamless collaboration.Reporting toHead of Product: You will report directly to the Head of Product, seeking guidance and direction on strategic product initiatives.Private Tour R&D: You will maintain close collaboration with the PT R&D Team, providing insights and feedback for product optimization.Perks & BenefitsEPF, SOCSOHealth allowanceCost of living allowanceWork-From-Anywhere DaysJoin the Company’s Domestic or overseas tripAccess to growth courses.Office Location: Conezion, PutrajayaOffice Hours: 9.45 AM - 3.45 PMJob Types: Full-time, Permanent