Head of Sales & Operations

Location: Petaling Jaya, Selangor (On-site)Reports to: CEOAbout Beyond InsightsBeyond Insights is Malaysia’s leading trading and investing education company, trusted since 2008 to develop confident, consistent traders through world-class programs that blend strategy, psychology, and mentorship. Our mission is “Bringing out the Best in You and Your Financial Future.”We are a purpose-driven organization that believes trading is a journey of character building — and we apply the same belief internally to our people.The OpportunityWe are seeking a highly driven Head of Sales & Operations to build and lead a high-performance commercial and student-support organization. This is a pivotal leadership role responsible for scaling Beyond Insights’ sales productivity, operational efficiency, and student experience — ensuring that every lead and every student is served with excellence.You will be both strategic and hands-on: designing systems and processes to elevate team performance, while staying close enough to the ground to ensure flawless execution. You’ll lead both the Sales and Student Affairs teams, aligning them to common goals of growth, efficiency, and service excellence.The ideal candidate is not just a manager, but a builder — someone who thrives on bringing structure to growing teams, coaching people to perform at their best, and creating systems that drive measurable improvement.Key Outcomes (First 12–18 Months)Sales Productivity & Conversion:Implement and optimize B2C sales processes and CRM utilization to increase conversion rates from webinar attendees to enrolments.Coach and develop the sales consultant and coordinators to consistently achieve monthly targets while maintaining service excellence.Operational Efficiency:Streamline administrative workflows across sales and student affairs to shorten turnaround time and reduce manual errors.Implement tracking systems and SOPs that enable accountability and data-driven decision-making.Service Excellence & Student Experience:Maintain Beyond Insights’ reputation for exceptional service quality to every student — from first contact through graduation.Establish clear service standards, feedback loops, and performance metrics across the student journey.Ensure the Student Affairs team consistently delivers responsive, empathetic, and high-quality support that reflects Beyond Insights’ values.Team Capability & Culture:Develop the team into a structured, high-performing unit with clear roles, responsibilities, and KPIs.Build a culture of ownership, discipline, and continuous improvement.Cross-Departmental Alignment:Partner with Marketing, Finance, and Technology to improve end-to-end customer experience and operational integration (e.g., CRM, ActiveCampaign automation, e-invoicing).Lead or participate in strategic projects to improve scalability and profitability.Stakeholder & Partner Management:Manage relationships with external vendors, affiliates, and partners to support sales and operational goals.What You’ll LeadSales Team: 1 Sales Consultant, 2 Sales CoordinatorsStudent Affairs Team: 2 Senior Student Affairs Officers and 1 Student Affairs OfficerTotal Team Size: 6What We’re Looking ForMinimum 8–10 years of experience in B2C sales and operations, ideally in education, training, or service-based industries.Proven success in consumer sales conversion and delivering exceptional customer service standards.Demonstrated ability to build and lead teams, with the right balance of empathy, structure, and performance management.Strong background in sales process design, CRM systems, and cross-functional collaboration.Analytical mindset with experience using data and KPIs to drive decisions.Excellent communication and influencing skills across teams and senior stakeholders.Hands-on execution capability — comfortable driving both strategy and operational detail.(Candidates with primarily B2B experience will find this role’s consumer-facing pace and psychology less suitable.)The Ideal CandidateYou are a strategic operator — commercially astute, systems-minded, and people-focused. You love turning chaos into clarity, designing processes that scale, and developing others to achieve excellence. You take pride in delivering world-class service to customers, and you lead with accountability, empathy, and purpose.Compensation & GrowthCompetitive salary range up to RM 18,000/month, depending on experience.Performance-based bonuses tied to sales, operational, and service KPIs.Opportunities for advancement into Director-level leadership as Beyond Insights scales regionally.What comes with the careerAn above average monthly income and annual bonus commensurate with your qualification and/or experience.Sponsorship to the award winning and highly valued Beyond Insights program to help you create a sustainable source of wealth. You are working in a company that excels in financial education, so you can expect to accelerate your knowledge in wealth generation as well.Above average compensation and benefits that include insurance on hospitalization and personal accidents, medical, dental and even optical fee claims, gym membership subsidy etc.Further education and training – we believe in continuous learning and we want all our team members to strive for excellence in character and abilities. On the job – you will be stretched out of your comfort zone and grow in your professional, leadership and financial skills every day.